Testimonials

Testimonials

Don't just take our word for it... take our customers!

"I was only five years old back in 1948 when my Dad accepted the arrival of our family's first motor vehicle at the Grindrod train station and proudly drove it home to our farm. It was a brand new 1948 bright red Chevrolet 3⁄4 ton flatbed shipped all the way from Ontario. No longer would a McCormick-Deering tractor pulling a wagon be our only family outing vehicle.

The red Chevy doubled as a farm truck and family car. It blended memories of farm work with trips to movies in Enderby, picnics at Mara Lake, vegetable shopping at the huge Chinese vegetable farms in Armstrong, and fruit picking trips to Oyama orchards. As kids, my siblings and I always rode on the deck in the back, getting bug-smacked if we stood and butt-bruised from the rough gravel roads if we sat. Yet, most often, Dad was the only one in the cab. The joy of it all!

Perhaps the fond youthful memories contributed to the reason, but somewhere along life's early road, I became a Chevy man. Unfortunately, working weekends and summer breaks at local sawmills during high school years didn't provide enough in monetary savings for a dreamy Corvette or even a Corvair Monza Spyder. So after graduation, when I left home for a career in Ontario in the very first vehicle I ever purchased, I had to settle for a brand new 1962 green Corvair Custom 500 from Vernon Motor Products. Despite later criticisms by Ralph Nader, it served me well and was never a problem.

Since retiring to Vernon in 1996 I have purchased four Chevy pickups from Bannister as well as a Malibu for my wife, Myra – the most recent being a 2019 Silverado Crew Cab this past January. I might also add that both Myra and I had the honour of meeting the owner (at the time) and Business Award winner Lyn Bannister, who took the time to come and chat with us during one of our car-buying experiences.

The purpose of this letter is to acknowledge the efforts of your polite and dedicated staff who tend to ease much of the stress during vehicle purchasing sessions. Myra and I have always been made to feel welcome at your facility and, over the past two decades, we have come to know that your people are always ready and willing to take care of any of our vehicle problems, concerns, and service requirements to our satisfaction.

Specifically, I would like to bring to your attention three front line members that we have dealt with the longest and the most.

Firstly is Brad Nakucyj, General Sales Manager, whom we have known since he joined Bannister and sold us our first vehicle from your dealership. Since that “first buy” and with all subsequent vehicle sales, Brad has always been able to resolve any stalemated problems or concerns to our satisfaction while maintaining his commitment and loyalty to Bannister and GM. His “after-sales” interest in, and concerns with, previous customers continues long after the ink on the sales contract is dry. Such follow-up certainly entices a desire (and did) to maintain a connection when future vehicle considerations arise. We also congratulate him on the position he has attained within your organization.

Secondly is the smiling salesperson, Rob McLaren, we always try to beat to the front door. Being most frequently recognized for attaining the position of Salesperson of the Month is hardly surprising. Rob adds a personal touch long after a sale is made. Sometimes to follow up on a concern a customer may have, but sometimes it is just to “touch base” with former customers. As it has been said so many times before, “It's the little things that count.”

Thirdly, I'd like to mention long-time Service Advisor Barry Shaw. Friendly and courteous, his processing skills have vehicle service customers booked in, well-informed, and into the shuttle vehicle with driver Don in record time.

Due to these unprecedented times, I haven't been able to drive my Silverado as much as I had planned. However, every time I look in her direction I still get the feeling of wanting to “get up and go.” Thanks to everyone involved in my latest vehicle purchase, including Assistant Sales Manager, Chris Beaton and Finance Manager Theresa Laduke.

Myra and I sincerely appreciate the coordinated efforts of Bannister personnel that keep us driving our Chevrolets into our twilight years.

Best Regards"
- Andrew F. Maksymchuk

Bannister GM Vernon
4.7
Based on 720 reviews
Bannister GM Vernon
4.6
Based on 87 reviews
Hailey P.
21:16 10 Jun 22
Super happy with our new truck! Patrick was awesome to deal with and made the process super easy!! Couldn't recommend Bannister & Patrick enough!
Bobby H.
17:51 26 May 22
Great Service! Great new vehicle!
Kim A.
17:20 05 May 22
Always great service! Wonderful staff and easy communication. Thank you again.
Bonnie T.
21:49 22 Apr 22
Wonderful service when my car had to be towed in. Thumbs up!.
dnaz37
23:19 05 Mar 22
Barry is outstanding, Barb
Jake H.
00:41 26 Feb 22
Must say that I was very pleased with the service I received at Bannister GM for my 3/4 ton pickup. The staff was very professional, and friendly. The final invoice was less than the estimated cost.My wife and I have been dealing with Bannister GMsince 1997.Jake Hoekstra
Daniel G.
23:41 25 Feb 22
The people are great very helpful.
Paul Jeffry W.
00:24 25 Feb 22
Terry Baptist and the team at Bannister GM were excellent in helping me through my decision process, and finding the truck that fit my needs. I am very satisfied with their service and value I was offered. My new Colorado handles great, and I am looking forward learning more about all the features.Paul Jeffry WilliamsonVernon BC
Krista A.
15:24 23 Feb 22
I love my new GMC Terrain!! The service at Bannister GM Vernon is fantastic. Robert McLaren went above and beyond for me. Kimberly worked her magic to make my lease happen. I have been leasing my vehicles from Bannister GM in Vernon since 2015 and will keep coming back.
Kevin H.
14:52 13 Feb 22
We just purchased our 6th new vehicle from Bannisters, a 2020 Chevy Bolt and are enjoying the new EV experience. As usual our salesperson for all our new vehicles, Rob McLaren, was top notch and very informative in helping us feel comfortable with purchasing our first Electric Vehicle. Everyone on the Bannisters staff we dealt with on this purchase made the buying experience easy in these unsettled times. Keep up the good work
Cathy S.
01:50 12 Feb 22
Love my new vehicle.Staff were friendly and helpful.
Steve R.
01:39 12 Feb 22
Karen in Sales is super knowledge and fantastic to work with. She takes the time to listen to what you want or need in a vehicle and then shows you all the options available to you.
Nelson K.
01:12 12 Feb 22
Great place, friendly staff always greated with a smile. Ask for Robert McLaren (best salesman)Tell them Nelson goggle guide sent you thanks have a great day. 😊
Caper C.
19:43 11 Feb 22
We bought new trailblazer and did all the negotiations via email as we are from Victoria. Karen our saleswoman arraigned everything and made it a simple and easy process. She did a great job and treated us wonderfully. I highly recommend this dealership. All the staff were so helpful and acommodating . Thank you so mucu
Steve K.
16:34 11 Feb 22
Great experience purchasing our Chevy Big Boss, enjoy our new ride. The negotiation process was quick and reasonable. Thanks Patrick! We are loyal GM / Chevy customers, buy a Chevy they require minimal service and last forever 😀
Bryan L.
20:06 09 Feb 22
South Shuswap Transportation Society purchased our Chevy Bolt from Bannister last year. We transport clients from Sorrento/Salmon Arm area to medical treatments as far away as Kelowna and Kamloops. It is critical that our electric vehicle stay in excellent condition for reliability. Bannister has proven to be an excellent partner both in the sales and service area. Whenever we have had a need for service consultation they are there for us. And, when passing through and need a charge - we get it free! What more can you ask for.
ivan M.
04:27 08 Feb 22
Great service! Friendly staff
Sandra W.
02:29 05 Feb 22
Very friendly and accommodating. Love our new Bolt!
Blair R.
14:15 02 Feb 22
Terry found me the most perfect truck. I couldn't ask for better service. Everyone is extremely kind and welcoming. Thank you.
DoreenLeslie L.
18:02 01 Feb 22
We found the service at Bannister GM Vernon to be excellent!
Jamie V.
16:28 27 Jan 22
I recently purchased a GMC pick up at bannisters vernon.expeirence was awsome.Rob you rock.you and your team made my purchase experience fantastic.will definately be returning in the future and will be recommending them to others.thank you so much.
Mary H.
01:34 22 Jan 22
Very friendly as usual
Dave F.
23:02 10 Jan 22
This was my 4th vehicle from Bannister GM in Vernon - and once again they nailed it! The service was once again top notch from start to finish and beyond! Thanks again - Rob you rock!
Rob G.
23:40 07 Jan 22
I had just come back from Alberta and the engine light had come on the dash. I phoned Barry Shaw in service and asked if it was possible to get the truck into the shop the next day and he was very accommodating . Bannister technicians fix the problem that day. Thank you
Ray F.
05:17 02 Jan 22
The staff were very professional, accommodating and courteous. The service was top notch. Very pleased.
Daryl K.
22:58 22 Dec 21
Great service. Great people. I would highly recommend them to anyone. Very knowledgeable.
gordon H.
05:29 19 Dec 21
Bannister went above and beyond with their service. Thank you
Colby N.
00:35 17 Dec 21
Went out of there way to help me with an issue. Will 100 percent be going back and dealing with them. Thank you bannister
Meagan & T.
18:10 16 Dec 21
Robert, Chris and the team at Bannister sold me the truck I was looking for at a great price, and offered terrific service and communication all along the way. Cannot recommend their team enough!
Mike K
02:01 16 Dec 21
Had service done to our Hyundai, excellent, fast. Online appt. Very easy
WALTER G.
23:59 15 Dec 21
Darcy was very thorough checking what the code was ,(check engine Light was on ) He also checked fluid levels and tire pressures ..The day before I had the Coolant service done 🙂
John S.
19:03 15 Dec 21
I had a great experience in purchasing my 2022 Buick Encore GX. Thanks for the simple and fast process Rob and team!
Alex S.
00:43 10 Dec 21
I recently had my car in to Bannister for a fuel censor replacement & they did it quickly & effectively. Nice to have a gauge that works properly again.
Samantha B.
22:49 04 Dec 21
The service team at Bannister GM quick and efficient in helping me with my a few issues on my vehicle. Darcy and Ali were both amazing and professional, Thanks so much!!!
Ryan D.
23:25 02 Dec 21
Amazing service!!
BRUCE S.
22:50 02 Dec 21
Service was prompt, courteous and professional. Shuttle service was alsoappreciated. Everything in order and well done.
Thomas K.
22:40 02 Dec 21
Nothing but positivity when dealing with Bannister GM Vernon. I purchased my 2017 GMC Sierra 1500 with them, and have had solid customer care are service since. Highly recommend the Vernon team in you're thinking about hoping into a GMC/Chev.
K B.
22:39 02 Dec 21
Had problems with car and they honoured the warranty and did a good job. Everyone polite, friendly and professional.
Graeme D.
03:51 30 Nov 21
This was my first visit to the dealership's service department. I found everyone very friendly and helpful. My wait was very comfortable and I was approached by many employees asking me if they could get me anything or if I needed any assistance. I felt very welcome there. Thanks everyone!
Steve M.
00:44 28 Nov 21
I want to thank you and your staff for your excellent service and the constant “can do” approach to satisfying my needs. Your service and the consistently pleasant and positive attitude at Bannister GM are second to none. Those qualities make it an absolute pleasure to own my Chevy.It's nice to know that Bannister GM is a service I can always count on.Again, thanks!
Jeff R.
19:51 02 Nov 21
Just purchased my first Chev Truck here. I dealt with Terry Baptist. Not once was he pushy with me and was great to deal with. I couldn’t be happier with my new truck and I will definitely deal with Terry again in the future.
Madison Z.
00:38 27 Aug 21
Recently bought my first brand new car from Karen Cooper, she was able to find me a car that not only I love but was also exactly in my price range! Amazing service from Karen and the entire team. Highly recommend Bannister GM!
Jack L. V.
20:26 27 Jul 21
Barry Shaw and the tech team have been looking after our SUV for many years and as always very helpful and friendly. Also kudos to the front desk and service booking department for their courtesy. 👍
Regan L.
04:13 22 Jul 21
Excellent service thank you
Evan S.
23:51 25 Jun 21
Had my vehicle in for an oil change. I arrived a bit early for my appointment and they took my vehicle in right away. It was actually finished before my original scheduled appointment!! As usual, service was excellent, staff friendly and vehicle was returned promptly!! I would recommend Bannister Vernon to anyone looking for a new/used vehicle or if you need your existing one serviced!!
Rex A.
22:45 10 Jun 21
The great service you have given me over the year. Had car towed on Monday picked up at noon the next day all ready to go
Jim H.
00:16 04 May 21
Vernon Bannister provides outstanding service and the workmanship is second to none. Best dealership I have ever dealt with.
Rod D.
15:07 30 Apr 21
Since purchasing out 2021 GM at Bannisters, we have ordered a tool chest for the box through Michael at Parts. The processed was prolonged but during the time Michael was on top of the issue and was able to keep me updated. Finally it became evident that General Motors could not supply the item and MIchael was instrumental in getting us our money back. We have had our truck into service twice since purchasing it. Once to install an accessory I ordered, and latest for a recall notice. In both instances I dealt with John in service. Great fellow. What I truly appreciate is that when you make an appointment your vehicle is in on time. To often in the past when making an appointment at a dealership two or more hours later your vehicle has not even been taken in to have the work done. John also provided me with an estimated duration to complete the work and was pretty much bang on. So far nothing but great things to say overall about Bannister GM Vernon
Karyn McConkey - K.
03:47 23 Apr 21
Fantastic Building but even better employees (Sean, Rob & Patrick) 👍👍👍
Dave P.
22:25 22 Apr 21
Very knowledgeable fellers and helpful land happy to help
Andrea A.
23:20 19 Apr 21
Their excellent customer services as well as very friendly staff
John N.
03:27 18 Apr 21
I recommend banisters, for they are very knowledgable in what they do. Very friendly atmosphere, I recommend them I Recommend them very highly.
Marvin S.
00:33 18 Apr 21
Great service, knowledgeable easy to talk to.
Linda H.
17:20 09 Apr 21
Their customer service is amazing!
Betty Van D.
21:40 31 Mar 21
Bannister promotes the utmost care of my vehicle. John looked after me a few times - he is so personal and courteous and efficient.
Kirk K.
15:44 15 Jul 20
Can’t say enough about the great service I receive at Bannister. I’ve bought 4 new and 2 used vehicles here and have always been treated fairly. I always recommend Bannister to my friends & family.
Great products, great dealership, great People.
Kelsie F.
19:26 30 Apr 20
Great experience with the entire new vehicle buying process!
Alysia P.
01:24 17 Oct 19
Absolutely the best service my husband and I have ever received from any dealership. Going above and beyond above expectations!! A huge shout out to Karen, and all of the GM team. You guys are amazing!!
Jenna C.
23:55 12 Oct 19
Top notch service ! Recently (as in today) made a trip over to check out a truck, well we came home in it ! Shout out to Karen and Scott for making the experience worthwhile.
Dave G.
03:16 13 Sep 19
Can’t say enough good things about Bannister GM Vernon. From my first phone call to driving off the lot with my new Duramax truck today, these guys did everything they could do to help me and make me feel comfortable with my decision. Wayne was my salesman and he was extremely knowledgeable and helpful with the entire process and when I asked a question about the mechanical side that he was unsure of the answer he took me back into the shop and got the answer from the the mechanics. Thanks Wayne and everyone at Bannister Vernon you’ve made me a Chevy guy pretty darn quick.
Lori C M.
22:46 02 Aug 19
Had my oil changed in my truck on Thursday. Thank you to my Son-in-law Jordan Burger for doing that 😊
Shannon S.
18:56 13 May 19
everything from sales to service and their body shop.
I had a window smashed in and they are going above and beyond to make it right.
very very happy
thank you Jesse.
Genny C.
00:41 24 Dec 18
Great service, highly recommend!!! Our fav vehicle purchase experience ever by far!
Pat H.
17:47 23 Dec 18
Rob and Chris are always a delight to deal with. Merry Christmas. We love Bannister Vernon.
Wayne D.
00:30 16 Dec 18
Recently bought a new 2019 Duramax 3500. Young salesman Michael Lizee was very knowledgeable and thorough on specifications and features. Sales manages Brad and Chris made sure everything went smoothly. Highly recommend this team. It was seamless from start to finish.
Norm L.
01:57 13 Dec 18
We had the pleasure of dealing with Barry Shaw when we had our vehicle in for a service and some work done. Very professional and best customer service all around. Thanks again!
Norm and Julie
Paul P.
19:43 12 Dec 18
Darcy and his team were very knowledgeable and helpful in regards to some minor warranty issues I had with my truck. Everything was fixed in a timely manner and I would definitely come back to Bannister for any services moving forward.
Kris L.
04:56 09 Dec 18
I had a very excellent experience at Bannister GM. Everyone was so helpful in finding the right car for me. The service was exceptional. Could not have went any better. Thanks
Linda H.
23:55 07 Dec 18
good service nice people
Katie M.
05:45 07 Dec 18
The staff were knowledgeable, professional and friendly!
Rob O.
00:34 05 Dec 18
Great service today. New to area from Ontario and took my truck in for its first service. Quick and efficient. Thank you!
Mike A.
21:23 03 Dec 18
Service appointment was on time , problem fixed, professional and courteous
Brad T.
00:53 03 Dec 18
they tested me good there
Deanna S.
21:29 22 Nov 18
All the service people are friendly and knowledgeable.
Janine F.
05:39 20 Nov 18
good customer service
fast and reliable
Christina L.
18:58 01 Nov 18
Best customer service, always friendly, knowledgeable & very professional. After 3 vehicle bought through Bannister GM Vernon, I have always been completely satisfied with the whole process & service.
Ryan K.
20:04 31 Oct 18
See Chad Batchelder. I love cars, roll through them frequently and he’s easily the best! He won’t pressure you and has a knack for suggesting what you need rather than just trying to upsell like the rest. An honest fellow!
Clinton B.
02:49 29 Oct 18
Excellent People and Great Truck!
Lisa Porter R.
17:15 28 Oct 18
The staff at Bannisters were so friendly and it was a pleasure dealing with them. They had the paperwork for a new vehicle done very quickly! I’d deal there again for sure. �� two thumbs up! �
Theresa St L.
00:17 20 Oct 18
Friendly, efficient service.
Gina Christiansen R.
21:38 18 Oct 18
We were very pleased with the level of service we received at the service department. The staff are friendly and helpful.
Steve H.
20:09 17 Oct 18
The service is great and on time
Rex A.
00:02 16 Oct 18
I just had Eqinox in for service and a rattle in the back they said it was fixed but noise was still there as I drove in parking lot
Theresa L.
19:06 04 Oct 18
Very efficient and accommodating.
Marianne Lindsey B.
00:56 04 Oct 18
Friendly & quick service. The shuttle was very convenient & on time. My SUV was left clean with no dirty boot prints on the rug.
Good work. Thank you !!!
Dave F.
16:37 01 Oct 18
The service is amazing and the staff take the time to answer any questions.
Sylvie M.
15:12 30 Sep 18
What an amazing, friendly & knowledgeable team! They made the process so simple & effortless. Way to go Sheldon for going above & beyond & helping us find our perfect car! Purchasing our new 2018 Chevrolet Cruze was an absolute pleasure!! Thank you!!!
Rob & Sylvie Mullaly 😄
Nikki N.
17:34 29 Sep 18
Every moment of buying my new car was very easy and comfortable. Everyone at Bannister treats you like an old friend and are so friendly. Would 100% reccommend!
Jay N.
18:29 27 Sep 18
Great & friendly service selling a great product. Very satisfied customer. Go see Terry Baptist & Chris Beaton
Lisa B.
17:31 21 Sep 18
Barry always helps get our vehicles in when needed.
Debby F.
01:42 19 Sep 18
Excellent service! Great staff
Aubrey C.
02:49 18 Sep 18
The service was very good and efficient and explained very well
Tim S.
17:51 30 Aug 18
Very friendly, great service and knowledge. Always doing follow-ups
Anthony P.
23:37 15 Aug 18
I honestly don’t think this will do Bannister GM justice, because if I could; I would leave 10 stars! Rob Mclaren was amazing throughout the whole vehicle purchasing process. I will continue to purchase vehicles through Rob as long as I’m in Vernon and I would drive here just to be serviced by this genuine guy! 10/10!
Michelle B.
23:44 08 Aug 18
Robert was very helpful in assisting me in exactly what I was looking for I absolutely love my 2018 GMC terrain drives like a dream I would definitely recommend bannister GM to all my friends and family thank you so much!😊
Garry Robert B.
02:48 03 Jul 18
i have enjoyed dealing with Bannister GM .It was always a pleasure to talk to Brad and Rob and my Chevy Silverado pu has been a great truck . I ,if I decide to buy a new one it will be at Bannisters
Sherri S.
19:10 18 May 18
In and out! Fast service, courteous. Thanks Jessica Verigin
Amanda R.
17:47 18 May 18
Great sales people. Terry makes every deal very smooth and easy!
Amanda G.
10:21 29 Apr 18
My husband and I both purchased new vehicles from Bannister back in 2008. Everything went smoothly and although due to a growing family we traded my cobalt in, 380,000kms later, our Silverado is still going strong! We couldn't say enough good things about the salemen, finance crew, and service department.
Sophie Anna-Marie S.
06:00 29 Apr 18
Absoulty fantastic! Great service! Great communication with customers!
Terry H.
18:35 07 Apr 18
We have dealt with Rob Mclaren over 10 years now as our salesperson and he has always treated us like family and has always looked after us. We have now bought five vehicles from him and if we ever need another one he will be my first call.
Never as a number but truly concerned for our well being.
He is considered a friend and not just a salesperson I know.
If I have any concerns he is always there for us.
One can do no wrong by using him as their salesperson.
Deb K.
20:53 20 Mar 18
Fantastic service from all of the staff at Bannister! Highly recommend them
Jesse F.
13:31 15 Mar 18
Great experience. Robert was awesome to deal with.
Karmen B.
02:59 29 Jan 18
Always a pleasure dealing with Robert at GM!
I have now bought 2 vehicles from Bannister GM and love them both!

Thanks for the excellent service !
Paddie Faust F.
17:06 22 Jan 18
It’s not often one is impressed with both a brand and staff equally but certainly Bannister has encompassed both without exception. Keeping those customers happy means being responsive to their needs and wants. A good customer service experience can turn a one-time customer into a lifelong repeat customer. Rob McLaren and Bannister both get my vote.
Larry G.
00:33 22 Nov 17
Was great experience and Jessica is great at her job and easy to talk to ..thanks
Rob B.
01:46 01 Aug 17
Thanks to Mac and the rest of the banisters crew for meeting all my truck needs. You guys were amazing!
Scott A. M.
03:49 20 Jun 17
Excellent sales and service, no reason to go anywhere else!!!
Clint B.
01:39 26 May 17
Best experience I've ever had, they appraised my trade in over email as I was out of town and ended up giving me even more for it when I brought it in! They worked really hard to give me the best deal possible and I will be coming back for every new vehicle I buy for the rest of my life! They even stayed open late on the may long weekend so I was able to get the truck that day. If your looking for a honest trustworthy dealership look no farther! Manager brad and salesman terry is who sold me my 2017 gmc canyon and i couldn't be happier!