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"I was only five years old back in 1948 when my Dad accepted the arrival of our family's first motor vehicle at the Grindrod train station and proudly drove it home to our farm. It was a brand new 1948 bright red Chevrolet 3⁄4 ton flatbed shipped all the way from Ontario. No longer would a McCormick-Deering tractor pulling a wagon be our only family outing vehicle.

The red Chevy doubled as a farm truck and family car. It blended memories of farm work with trips to movies in Enderby, picnics at Mara Lake, vegetable shopping at the huge Chinese vegetable farms in Armstrong, and fruit picking trips to Oyama orchards. As kids, my siblings and I always rode on the deck in the back, getting bug-smacked if we stood and butt-bruised from the rough gravel roads if we sat. Yet, most often, Dad was the only one in the cab. The joy of it all!

Perhaps the fond youthful memories contributed to the reason, but somewhere along life's early road, I became a Chevy man. Unfortunately, working weekends and summer breaks at local sawmills during high school years didn't provide enough in monetary savings for a dreamy Corvette or even a Corvair Monza Spyder. So after graduation, when I left home for a career in Ontario in the very first vehicle I ever purchased, I had to settle for a brand new 1962 green Corvair Custom 500 from Vernon Motor Products. Despite later criticisms by Ralph Nader, it served me well and was never a problem.

Since retiring to Vernon in 1996 I have purchased four Chevy pickups from Bannister as well as a Malibu for my wife, Myra – the most recent being a 2019 Silverado Crew Cab this past January. I might also add that both Myra and I had the honour of meeting the owner (at the time) and Business Award winner Lyn Bannister, who took the time to come and chat with us during one of our car-buying experiences.

The purpose of this letter is to acknowledge the efforts of your polite and dedicated staff who tend to ease much of the stress during vehicle purchasing sessions. Myra and I have always been made to feel welcome at your facility and, over the past two decades, we have come to know that your people are always ready and willing to take care of any of our vehicle problems, concerns, and service requirements to our satisfaction.

Specifically, I would like to bring to your attention three front line members that we have dealt with the longest and the most.

Firstly is Brad Nakucyj, General Sales Manager, whom we have known since he joined Bannister and sold us our first vehicle from your dealership. Since that “first buy” and with all subsequent vehicle sales, Brad has always been able to resolve any stalemated problems or concerns to our satisfaction while maintaining his commitment and loyalty to Bannister and GM. His “after-sales” interest in, and concerns with, previous customers continues long after the ink on the sales contract is dry. Such follow-up certainly entices a desire (and did) to maintain a connection when future vehicle considerations arise. We also congratulate him on the position he has attained within your organization.

Secondly is the smiling salesperson, Rob McLaren, we always try to beat to the front door. Being most frequently recognized for attaining the position of Salesperson of the Month is hardly surprising. Rob adds a personal touch long after a sale is made. Sometimes to follow up on a concern a customer may have, but sometimes it is just to “touch base” with former customers. As it has been said so many times before, “It's the little things that count.”

Thirdly, I'd like to mention long-time Service Advisor Barry Shaw. Friendly and courteous, his processing skills have vehicle service customers booked in, well-informed, and into the shuttle vehicle with driver Don in record time.

Due to these unprecedented times, I haven't been able to drive my Silverado as much as I had planned. However, every time I look in her direction I still get the feeling of wanting to “get up and go.” Thanks to everyone involved in my latest vehicle purchase, including Assistant Sales Manager, Chris Beaton and Finance Manager Theresa Laduke.

Myra and I sincerely appreciate the coordinated efforts of Bannister personnel that keep us driving our Chevrolets into our twilight years.

Best Regards"
- Andrew F. Maksymchuk

Bannister GM Vernon
Based on 754 reviews
Bannister GM Vernon
Based on 88 reviews
Chantal M
02:59 23 Apr 23
If you are in the market for a vehicle go see Patrick. He made the experience fun and he knows what he is talking about. Patrick made this the best car buying experience we have had. Excellent service.Chantal and Ryan.
Cheyanna K.
04:30 02 Apr 23
Every step and every detail was completely transparent, unrushed, and confident. As a small town kid from Saskatchewan, this place felt like home and I was treated with respect, honesty, and care. They even had a ride-in kid's car, Lego, and other family-friendly accommodations to make the process as stress-free and streamlined as possible. Kim, Andrew, and Chris are a phenomenal team! Thank you so much for helping my family find a great car for a very reasonable price! 🙂
John N.
22:28 28 Mar 23
All staff are friendly and helpful in all departments. We will deal with banisters any day before going to a different dealership
James W.
16:24 28 Mar 23
Jon Hamman gave me a great experience in the sales department. he is a salesman that will go above and beyond what you would expect.
00:43 15 Mar 23
Jon Hamman went above and beyond to find me the perfect vehicle, he answered all my questions and concerns and was knowledgable on the units i was looking at. I would strongly recommend him for anyone look for top quality service.I love my chevy trailblazer, Thank you Jon 🙂
Michael E.
18:23 15 Feb 23
It was good
Peter V.
18:31 06 Feb 23
Jonathon Hamman provided second to none service and support throughout the entire purchasing process. He has a lot of fun in his work and it shows! My wife and I highly recommend you contact Jonathon for any new or used vehicle requirements.
Nick L.
18:51 10 Jan 23
Although the inventory of new vehicles is a timely wait. I bought my new truck through Patrick Dew who was fantastic. Throughout the process he kept me up to date consistently, is very friendly and attentive. I would highly recommend Bannister gm and their staff!
Gates R.
22:24 09 Jan 23
Rob and Theresa were amazing. I couldn't have asked for a better transaction.
crazy B.
19:30 05 Jan 23
Friendly people who go out of their way to help you with almost anything
richard C.
00:17 07 Dec 22
Needed floor mats to fit our ats. They had a better price than Amazon for the exact same part number. How does that happen? You need to price shop, Amazon isn't always the best deal.
Rick M.
23:36 08 Oct 22
Thank you for Great service over all the years! Always helpful .
19:01 05 Oct 22
Great experience purchasing my 2019 F-150. From the first phone call Andrew Zalit was honest about the truck I was interested in and answered all my questions. From there the transaction was smooth and painless. . Nice touch on the Taco Truck lunch Andrew!
17:05 03 Sep 22
In and out in a timely matter,re oil change!
Rick M.
02:21 18 Aug 22
I had a great experience with Patrick he always goes the extra mile. We love the car would recommend to friend anytime
Julie H.
23:03 16 Aug 22
Great, fast reliable service
Dave T.
23:56 11 Aug 22
Great friendly staff. If you are thinking about buying a car then talk to these guys!
Nelson K.
22:42 03 Aug 22
Great place, friendly staff always greated with a smile. Ask for Robert McLaren (best salesman)Tell them Mr Kelly goggle guide sent you thanks have a great day. 😊
Robert P.
05:37 02 Aug 22
Easy vehicle transport pick up! The guys are first class and had everything ready to go from a simple earlier phone call!
Amanda C.
05:25 26 Jul 22
There service department always trys to help, and remind me to bring the car in for service.
Ricky A.
22:12 22 Jul 22
Were traveling from Osoyoos to camp at Cedar falls campground and one of trailers tire hit a curve and blew up, called Bannister GM luckily Michael at auto parts was awesome and very helpful bringing an exact tire i needed he also squeeze me into the shop schedule to mount it on a wheel They’re the only store in town that has my tires. Big thanks great service Michael!
Michelle D.
15:20 21 Jul 22
Outstanding experience with the detailing of my car. It really needed it and I was impressed with the outside and inside shine. Highly recommend this team!
Tyler O.
03:34 17 Jul 22
Been going to Bannister GM for over 10 years. They almost treat us good and ensure we are looked after. Highly recommend them.
Lee S.
03:08 07 Jul 22
Berry and the service center were great! Had my truck fixed right away and always answered my calls.Thank you
Ken Z.
18:00 06 Jul 22
I have been dealing with the service department at Bannister for 18 years. During this period of time they have serviced 6 of my personal vehicles and one company. I have always found Barry Shaw to be fair, honest and prompt when it was time for servicing and or repair for any one of these vehicles.
Jonathon S.
04:01 05 Jul 22
Karen was great to work with. She made buying my new truck a quick and easy process answering all my questions along the way. 10/10 service from all the staff at Bannister GM Vernon highly recommend dealing with them.
Hailey P.
21:16 10 Jun 22
Super happy with our new truck! Patrick was awesome to deal with and made the process super easy!! Couldn't recommend Bannister & Patrick enough!
Bobby H.
17:51 26 May 22
Great Service! Great new vehicle!
Kim A.
17:20 05 May 22
Always great service! Wonderful staff and easy communication. Thank you again.
Bonnie T.
21:49 22 Apr 22
Wonderful service when my car had to be towed in. Thumbs up!.
Alex S.
00:43 10 Dec 21
I recently had my car in to Bannister for a fuel censor replacement & they did it quickly & effectively. Nice to have a gauge that works properly again.
Madison Z.
00:38 27 Aug 21
Recently bought my first brand new car from Karen Cooper, she was able to find me a car that not only I love but was also exactly in my price range! Amazing service from Karen and the entire team. Highly recommend Bannister GM!
Jack L. V.
20:26 27 Jul 21
Barry Shaw and the tech team have been looking after our SUV for many years and as always very helpful and friendly. Also kudos to the front desk and service booking department for their courtesy. 👍
Regan L.
04:13 22 Jul 21
Excellent service thank you
Evan S.
23:51 25 Jun 21
Had my vehicle in for an oil change. I arrived a bit early for my appointment and they took my vehicle in right away. It was actually finished before my original scheduled appointment!! As usual, service was excellent, staff friendly and vehicle was returned promptly!! I would recommend Bannister Vernon to anyone looking for a new/used vehicle or if you need your existing one serviced!!
Rex A.
22:45 10 Jun 21
The great service you have given me over the year. Had car towed on Monday picked up at noon the next day all ready to go
Jim H.
00:16 04 May 21
Vernon Bannister provides outstanding service and the workmanship is second to none. Best dealership I have ever dealt with.
Karyn McConkey - K.
03:47 23 Apr 21
Fantastic Building but even better employees (Sean, Rob & Patrick) 👍👍👍
Dave P.
22:25 22 Apr 21
Very knowledgeable fellers and helpful land happy to help
Linda O.
23:20 19 Apr 21
Their excellent customer services as well as very friendly staff
John N.
03:27 18 Apr 21
I recommend banisters, for they are very knowledgable in what they do. Very friendly atmosphere, I recommend them I Recommend them very highly.
Marvin S.
00:33 18 Apr 21
Great service, knowledgeable easy to talk to.
Linda H.
17:20 09 Apr 21
Their customer service is amazing!
Betty Van D.
21:40 31 Mar 21
Bannister promotes the utmost care of my vehicle. John looked after me a few times - he is so personal and courteous and efficient.
Kirk K.
15:44 15 Jul 20
Can’t say enough about the great service I receive at Bannister. I’ve bought 4 new and 2 used vehicles here and have always been treated fairly. I always recommend Bannister to my friends & family.
Great products, great dealership, great People.
Kelsie F.
19:26 30 Apr 20
Great experience with the entire new vehicle buying process!
Alysia Marie S.
01:24 17 Oct 19
Absolutely the best service my husband and I have ever received from any dealership. Going above and beyond above expectations!! A huge shout out to Karen, and all of the GM team. You guys are amazing!!
Jenna C.
23:55 12 Oct 19
Top notch service ! Recently (as in today) made a trip over to check out a truck, well we came home in it ! Shout out to Karen and Scott for making the experience worthwhile.
Dave G.
03:16 13 Sep 19
Can’t say enough good things about Bannister GM Vernon. From my first phone call to driving off the lot with my new Duramax truck today, these guys did everything they could do to help me and make me feel comfortable with my decision. Wayne was my salesman and he was extremely knowledgeable and helpful with the entire process and when I asked a question about the mechanical side that he was unsure of the answer he took me back into the shop and got the answer from the the mechanics. Thanks Wayne and everyone at Bannister Vernon you’ve made me a Chevy guy pretty darn quick.
Lori C M.
22:46 02 Aug 19
Had my oil changed in my truck on Thursday. Thank you to my Son-in-law Jordan Burger for doing that 😊
Shannon S.
18:56 13 May 19
everything from sales to service and their body shop.
I had a window smashed in and they are going above and beyond to make it right.
very very happy
thank you Jesse.
Genny C.
00:41 24 Dec 18
Great service, highly recommend!!! Our fav vehicle purchase experience ever by far!
Pat H.
17:47 23 Dec 18
Rob and Chris are always a delight to deal with. Merry Christmas. We love Bannister Vernon.
Wayne D.
00:30 16 Dec 18
Recently bought a new 2019 Duramax 3500. Young salesman Michael Lizee was very knowledgeable and thorough on specifications and features. Sales manages Brad and Chris made sure everything went smoothly. Highly recommend this team. It was seamless from start to finish.
Norm L.
01:57 13 Dec 18
We had the pleasure of dealing with Barry Shaw when we had our vehicle in for a service and some work done. Very professional and best customer service all around. Thanks again!
Norm and Julie
Paul P.
19:43 12 Dec 18
Darcy and his team were very knowledgeable and helpful in regards to some minor warranty issues I had with my truck. Everything was fixed in a timely manner and I would definitely come back to Bannister for any services moving forward.
Kris L.
04:56 09 Dec 18
I had a very excellent experience at Bannister GM. Everyone was so helpful in finding the right car for me. The service was exceptional. Could not have went any better. Thanks
Linda H.
23:55 07 Dec 18
good service nice people
Katie M.
05:45 07 Dec 18
The staff were knowledgeable, professional and friendly!
Rob O.
00:34 05 Dec 18
Great service today. New to area from Ontario and took my truck in for its first service. Quick and efficient. Thank you!
Mike A.
21:23 03 Dec 18
Service appointment was on time , problem fixed, professional and courteous
Brad T.
00:53 03 Dec 18
they tested me good there
Deanna S.
21:29 22 Nov 18
All the service people are friendly and knowledgeable.
Janine F.
05:39 20 Nov 18
good customer service
fast and reliable
Christina L.
18:58 01 Nov 18
Best customer service, always friendly, knowledgeable & very professional. After 3 vehicle bought through Bannister GM Vernon, I have always been completely satisfied with the whole process & service.
Ryan K.
20:04 31 Oct 18
See Chad Batchelder. I love cars, roll through them frequently and he’s easily the best! He won’t pressure you and has a knack for suggesting what you need rather than just trying to upsell like the rest. An honest fellow!
Clinton B.
02:49 29 Oct 18
Excellent People and Great Truck!
Lisa Porter R.
17:15 28 Oct 18
The staff at Bannisters were so friendly and it was a pleasure dealing with them. They had the paperwork for a new vehicle done very quickly! I’d deal there again for sure. �� two thumbs up! �
Theresa St L.
00:17 20 Oct 18
Friendly, efficient service.
Gina Christiansen R.
21:38 18 Oct 18
We were very pleased with the level of service we received at the service department. The staff are friendly and helpful.
Steve H.
20:09 17 Oct 18
The service is great and on time
Rex A.
00:02 16 Oct 18
I just had Eqinox in for service and a rattle in the back they said it was fixed but noise was still there as I drove in parking lot
Theresa L.
19:06 04 Oct 18
Very efficient and accommodating.
Marianne Lindsey B.
00:56 04 Oct 18
Friendly & quick service. The shuttle was very convenient & on time. My SUV was left clean with no dirty boot prints on the rug.
Good work. Thank you !!!
Dave F.
16:37 01 Oct 18
The service is amazing and the staff take the time to answer any questions.
Sylvie M.
15:12 30 Sep 18
What an amazing, friendly & knowledgeable team! They made the process so simple & effortless. Way to go Sheldon for going above & beyond & helping us find our perfect car! Purchasing our new 2018 Chevrolet Cruze was an absolute pleasure!! Thank you!!!
Rob & Sylvie Mullaly 😄
Nikki N.
17:34 29 Sep 18
Every moment of buying my new car was very easy and comfortable. Everyone at Bannister treats you like an old friend and are so friendly. Would 100% reccommend!
Jay N.
18:29 27 Sep 18
Great & friendly service selling a great product. Very satisfied customer. Go see Terry Baptist & Chris Beaton
Lisa B.
17:31 21 Sep 18
Barry always helps get our vehicles in when needed.
Debby F.
01:42 19 Sep 18
Excellent service! Great staff
Aubrey C.
02:49 18 Sep 18
The service was very good and efficient and explained very well
Tim S.
17:51 30 Aug 18
Very friendly, great service and knowledge. Always doing follow-ups
Anthony P.
23:37 15 Aug 18
I honestly don’t think this will do Bannister GM justice, because if I could; I would leave 10 stars! Rob Mclaren was amazing throughout the whole vehicle purchasing process. I will continue to purchase vehicles through Rob as long as I’m in Vernon and I would drive here just to be serviced by this genuine guy! 10/10!
Michelle B.
23:44 08 Aug 18
Robert was very helpful in assisting me in exactly what I was looking for I absolutely love my 2018 GMC terrain drives like a dream I would definitely recommend bannister GM to all my friends and family thank you so much!😊
Garry Robert B.
02:48 03 Jul 18
i have enjoyed dealing with Bannister GM .It was always a pleasure to talk to Brad and Rob and my Chevy Silverado pu has been a great truck . I ,if I decide to buy a new one it will be at Bannisters
Sherri S.
19:10 18 May 18
In and out! Fast service, courteous. Thanks Jessica Verigin
Amanda R.
17:47 18 May 18
Great sales people. Terry makes every deal very smooth and easy!
Amanda G.
10:21 29 Apr 18
My husband and I both purchased new vehicles from Bannister back in 2008. Everything went smoothly and although due to a growing family we traded my cobalt in, 380,000kms later, our Silverado is still going strong! We couldn't say enough good things about the salemen, finance crew, and service department.
Terry H.
18:35 07 Apr 18
We have dealt with Rob Mclaren over 10 years now as our salesperson and he has always treated us like family and has always looked after us. We have now bought five vehicles from him and if we ever need another one he will be my first call.
Never as a number but truly concerned for our well being.
He is considered a friend and not just a salesperson I know.
If I have any concerns he is always there for us.
One can do no wrong by using him as their salesperson.
Deb J.
20:53 20 Mar 18
Fantastic service from all of the staff at Bannister! Highly recommend them
Jesse F.
13:31 15 Mar 18
Great experience. Robert was awesome to deal with.
Karmen B.
02:59 29 Jan 18
Always a pleasure dealing with Robert at GM!
I have now bought 2 vehicles from Bannister GM and love them both!

Thanks for the excellent service !
Paddie Faust F.
17:06 22 Jan 18
It’s not often one is impressed with both a brand and staff equally but certainly Bannister has encompassed both without exception. Keeping those customers happy means being responsive to their needs and wants. A good customer service experience can turn a one-time customer into a lifelong repeat customer. Rob McLaren and Bannister both get my vote.
Larry G.
00:33 22 Nov 17
Was great experience and Jessica is great at her job and easy to talk to ..thanks
Rob B.
01:46 01 Aug 17
Thanks to Mac and the rest of the banisters crew for meeting all my truck needs. You guys were amazing!
Scott A. M.
03:49 20 Jun 17
Excellent sales and service, no reason to go anywhere else!!!
Clint B.
01:39 26 May 17
Best experience I've ever had, they appraised my trade in over email as I was out of town and ended up giving me even more for it when I brought it in! They worked really hard to give me the best deal possible and I will be coming back for every new vehicle I buy for the rest of my life! They even stayed open late on the may long weekend so I was able to get the truck that day. If your looking for a honest trustworthy dealership look no farther! Manager brad and salesman terry is who sold me my 2017 gmc canyon and i couldn't be happier!