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"I was only five years old back in 1948 when my Dad accepted the arrival of our family's first motor vehicle at the Grindrod train station and proudly drove it home to our farm. It was a brand new 1948 bright red Chevrolet 3⁄4 ton flatbed shipped all the way from Ontario. No longer would a McCormick-Deering tractor pulling a wagon be our only family outing vehicle.

The red Chevy doubled as a farm truck and family car. It blended memories of farm work with trips to movies in Enderby, picnics at Mara Lake, vegetable shopping at the huge Chinese vegetable farms in Armstrong, and fruit picking trips to Oyama orchards. As kids, my siblings and I always rode on the deck in the back, getting bug-smacked if we stood and butt-bruised from the rough gravel roads if we sat. Yet, most often, Dad was the only one in the cab. The joy of it all!

Perhaps the fond youthful memories contributed to the reason, but somewhere along life's early road, I became a Chevy man. Unfortunately, working weekends and summer breaks at local sawmills during high school years didn't provide enough in monetary savings for a dreamy Corvette or even a Corvair Monza Spyder. So after graduation, when I left home for a career in Ontario in the very first vehicle I ever purchased, I had to settle for a brand new 1962 green Corvair Custom 500 from Vernon Motor Products. Despite later criticisms by Ralph Nader, it served me well and was never a problem.

Since retiring to Vernon in 1996 I have purchased four Chevy pickups from Bannister as well as a Malibu for my wife, Myra – the most recent being a 2019 Silverado Crew Cab this past January. I might also add that both Myra and I had the honour of meeting the owner (at the time) and Business Award winner Lyn Bannister, who took the time to come and chat with us during one of our car-buying experiences.

The purpose of this letter is to acknowledge the efforts of your polite and dedicated staff who tend to ease much of the stress during vehicle purchasing sessions. Myra and I have always been made to feel welcome at your facility and, over the past two decades, we have come to know that your people are always ready and willing to take care of any of our vehicle problems, concerns, and service requirements to our satisfaction.

Specifically, I would like to bring to your attention three front line members that we have dealt with the longest and the most.

Firstly is Brad Nakucyj, General Sales Manager, whom we have known since he joined Bannister and sold us our first vehicle from your dealership. Since that “first buy” and with all subsequent vehicle sales, Brad has always been able to resolve any stalemated problems or concerns to our satisfaction while maintaining his commitment and loyalty to Bannister and GM. His “after-sales” interest in, and concerns with, previous customers continues long after the ink on the sales contract is dry. Such follow-up certainly entices a desire (and did) to maintain a connection when future vehicle considerations arise. We also congratulate him on the position he has attained within your organization.

Secondly is the smiling salesperson, Rob McLaren, we always try to beat to the front door. Being most frequently recognized for attaining the position of Salesperson of the Month is hardly surprising. Rob adds a personal touch long after a sale is made. Sometimes to follow up on a concern a customer may have, but sometimes it is just to “touch base” with former customers. As it has been said so many times before, “It's the little things that count.”

Thirdly, I'd like to mention long-time Service Advisor Barry Shaw. Friendly and courteous, his processing skills have vehicle service customers booked in, well-informed, and into the shuttle vehicle with driver Don in record time.

Due to these unprecedented times, I haven't been able to drive my Silverado as much as I had planned. However, every time I look in her direction I still get the feeling of wanting to “get up and go.” Thanks to everyone involved in my latest vehicle purchase, including Assistant Sales Manager, Chris Beaton and Finance Manager Theresa Laduke.

Myra and I sincerely appreciate the coordinated efforts of Bannister personnel that keep us driving our Chevrolets into our twilight years.

Best Regards"
- Andrew F. Maksymchuk

Bannister GM Vernon
Based on 533 reviews
Bannister GM Vernon
Based on 68 reviews
Q101 M.
20:48 29 Sep 20
Great service yet again and absolutely LOVING our 2019 Chevy Bolt! Excited to share with anyone the knowledge we've gained about why someone would want to go 100% electric--and learning how different EV's are overall. Well worth the investment and great service from Bannisters!
Debbie M.
22:23 24 Sep 20
Servicing is great, fast and efficient!
Terry M.
04:25 21 Sep 20
John Pili Went above and beyond to make sure that my problem was repaired so that we wouldn't have to travel from our home in Revelstoke to Vernon again when parts came in. The service was excellent.
Shawn F.
17:52 18 Sep 20
My truck (Sierra HD) decided it needed some warranty work done. Darcy and the team at Bannister figured it out right away and got it repaired. Then on the way home my truck decided it wasn't done, they fixed that too! It is back to running and being a great truck to own. Thanks guys!
Brunny G
23:26 17 Sep 20
The service staff at Bannister GM switched over my tires and replaced the wiper blades well within the estimated time. Great service!
Darryl S.
00:01 05 Sep 20
The staff both in sales and service are kind attentive caring and smart. As well as efficient. They know their stuff and they make things right. Thanks guys.
Helena A.
22:44 03 Sep 20
Terry Baptist was great at helping me find the perfect car for me and my family. The process was fast and very professional. I strongly recommend Terry and Bannister team in Vernon.
Angie Liane S.
00:08 02 Sep 20
Super happy with the service! Rob McLaren persevered and found us ‘the’ truck! (Not an easy feat when there is so little inventory.) He and the team at Vernon Bannister went above and beyond. Excellent experience and we will definitely make the trip back to Vernon for our next purchase. 🙂
Jesse P.
02:56 30 Aug 20
I have purchased 5 vehicles from dealerships thus far; without question, Vernon Bannister has surpassed all other dealerships ten fold. Enzo is the most courteous, caring, passionate sales associate I have ever encountered. His passion for his career is very clear making any purchase flow with ease leaving pure confidence as a buyer knowing your in good hands. Not only does it end here, Vernon Bannister’s service department has truly proven to be a force in which to reckon with. I have been treated as family through there compassion and willingness to help solve any issues at hand. Barry is hands down my top choice for any mechanical issues I will ever have. His sheer commitment to customer service, his professional understanding of the industry, most importantly his true care for all of my car needs has been remarkable. I would recommend this dealership to anyone who truly deserves a perfect experience, as they will not be disappointed.
Nora A.
16:22 29 Aug 20
I walked in to Bannister GM mid afternoon coming from Kamloops. I had fully researched the vehicles and done my homework over the past couple of weeks, therefore primed and ready to buy. I had tested several brands in the mid-sized truck market. Terry Baptist proceeded to show me my already focused options and I made a quick decision. The process went smooth considering I was otherwise engrossed in another much larger transaction and was a bit distracted, hence having to complete the process over a couple of days. Terry was present and patient with all the details. They even found me a tonneau cover at a screaming deal. I can say that my experience in a Kamloops dealership was the polar opposite to the Vernon experience. Hence, I bought the 3 year maintenance programme with Bannister as well because they just had higher standards when it comes to customer service.
Sandra F.
18:25 27 Aug 20
Terry and Scott were really patient, helpful, and kind, and made the whole process really smooth!
Sheba T.
21:45 26 Aug 20
I have always loved bannister GM Vernon since the day I stepped in to buy my first car , the upgrade and for services. Always on time and excellent service.
greg C.
03:51 26 Aug 20
Wife got her new GMC Sierra from Banister GM in Vernon and she loves it.Our Sale rep Patrick was great. Found exactly what she was looking for at a great price.I would recommend them to friends and family.
Rob K.
03:29 24 Aug 20
Bannister GM Vernon has always been prompt and thorough with our vehicle's , a thumbs up
Cheryl D.
18:46 23 Aug 20
Great experience. Excellent customer service. Such an easy process.
Gail M.
23:21 20 Aug 20
Have been patrons of Bannister's for over 25 years! Always provided with conscientious, honest service, and will continue to deal there in the future.
Aubrey C.
21:50 20 Aug 20
Had my vehicle serviced at Banisters and the service was very good and on time
Lori Z.
22:40 18 Aug 20
Great service for lube and oil and fast!!!!
Daily Golf R.
22:21 18 Aug 20
A great place to purchase a new and used vehicle. great service dept also.
Leo R.
21:31 18 Aug 20
Had Patrick Dew as a salesman, super good experience. Looked at truck online, and contacted Patrick to help me with additional information. Went above and beyond to get me the info I needed quick. Great experience
Kathy H.
17:32 18 Aug 20
Terry Baptiste was the salesman that got me into my new Equinox and he listened to what I was looking for and got me a list of options that I could choose from. I highly recommend him as a salesman.
Derrick S.
23:12 13 Aug 20
Rob and Scott are true professionals, they answered all my questions and were very supportive through out the process, I highly recommend this dealership and these professionals.
Dustin B.
16:05 12 Aug 20
Hands down the best experience I have ever received at a GM dealership. Patrick and the rest of the sales team were incredible to work with; knowledgeable, friendly and fair. We look forward to our next purchase with Bannister GM, well worth the 5000km round trip for this kind of service!
Patricia K.
15:58 11 Aug 20
Good experience.
Scott M.
01:23 08 Aug 20
Great sale and service staff, super knowledgeable and helpful.Excellent service as always!
lucille N.
00:03 06 Aug 20
Very professional salesman Enzo, would recommend him to everybody!Dealership is a very pleasant & friendly environment, made the whole experience enjoyable. Love my new Terrain!!
Traci J.
22:37 04 Aug 20
A fantastic dealership! Karen and Theresa were outstanding to deal with. They were both knowledgeable, direct, responsive and friendly.
Colleen A.
18:49 29 Jul 20
Excellent servicing experience at Bannisters. They definitely take good care of my Verano. Much appreciated, Folks!
Harold B.
03:30 23 Jul 20
The guys are fantastic, 3 years of service and I’m always treated like gold.5 ⭐️
S C.
17:14 22 Jul 20
Bought my first car here last week. they answered all my questions and the car is exactly what I wanted. Great service and I’ll remember that for the future while recommending to others as well.
Kirk K.
15:44 15 Jul 20
Can’t say enough about the great service I receive at Bannister. I’ve bought 4 new and 2 used vehicles here and have always been treated fairly. I always recommend Bannister to my friends & family.
Great products, great dealership, great People.
Kelsie F.
19:26 30 Apr 20
Great experience with the entire new vehicle buying process!
Alysia P.
01:24 17 Oct 19
Absolutely the best service my husband and I have ever received from any dealership. Going above and beyond above expectations!! A huge shout out to Karen, and all of the GM team. You guys are amazing!!
Jenna C.
23:55 12 Oct 19
Top notch service ! Recently (as in today) made a trip over to check out a truck, well we came home in it ! Shout out to Karen and Scott for making the experience worthwhile.
Dave G.
03:16 13 Sep 19
Can’t say enough good things about Bannister GM Vernon. From my first phone call to driving off the lot with my new Duramax truck today, these guys did everything they could do to help me and make me feel comfortable with my decision. Wayne was my salesman and he was extremely knowledgeable and helpful with the entire process and when I asked a question about the mechanical side that he was unsure of the answer he took me back into the shop and got the answer from the the mechanics. Thanks Wayne and everyone at Bannister Vernon you’ve made me a Chevy guy pretty darn quick.
Lori C M.
22:46 02 Aug 19
Had my oil changed in my truck on Thursday. Thank you to my Son-in-law Jordan Burger for doing that 😊
Shannon S.
18:56 13 May 19
everything from sales to service and their body shop.
I had a window smashed in and they are going above and beyond to make it right.
very very happy
thank you Jesse.
Mylan S.
18:41 20 Jan 19
great service great people!
Marlene A.
18:52 25 Dec 18
very helpful and positive!
Genny C.
00:41 24 Dec 18
Great service, highly recommend!!! Our fav vehicle purchase experience ever by far!
Pat H.
17:47 23 Dec 18
Rob and Chris are always a delight to deal with. Merry Christmas. We love Bannister Vernon.
Christy Lee S.
22:40 19 Dec 18
love them! always helpful and friendly!
Wayne D.
00:30 16 Dec 18
Recently bought a new 2019 Duramax 3500. Young salesman Michael Lizee was very knowledgeable and thorough on specifications and features. Sales manages Brad and Chris made sure everything went smoothly. Highly recommend this team. It was seamless from start to finish.
Norm L.
01:57 13 Dec 18
We had the pleasure of dealing with Barry Shaw when we had our vehicle in for a service and some work done. Very professional and best customer service all around. Thanks again!
Norm and Julie
Paul P.
19:43 12 Dec 18
Darcy and his team were very knowledgeable and helpful in regards to some minor warranty issues I had with my truck. Everything was fixed in a timely manner and I would definitely come back to Bannister for any services moving forward.
Kris L.
04:56 09 Dec 18
I had a very excellent experience at Bannister GM. Everyone was so helpful in finding the right car for me. The service was exceptional. Could not have went any better. Thanks
Linda H.
23:55 07 Dec 18
good service nice people
Katie M.
05:45 07 Dec 18
The staff were knowledgeable, professional and friendly!
Rob O.
00:34 05 Dec 18
Great service today. New to area from Ontario and took my truck in for its first service. Quick and efficient. Thank you!
Mike A.
21:23 03 Dec 18
Service appointment was on time , problem fixed, professional and courteous
Brad T.
00:53 03 Dec 18
they tested me good there
Deanna S.
21:29 22 Nov 18
All the service people are friendly and knowledgeable.
Janine F.
05:39 20 Nov 18
good customer service
fast and reliable
Christina L.
18:58 01 Nov 18
Best customer service, always friendly, knowledgeable & very professional. After 3 vehicle bought through Bannister GM Vernon, I have always been completely satisfied with the whole process & service.
Ryan K.
20:04 31 Oct 18
See Chad Batchelder. I love cars, roll through them frequently and he’s easily the best! He won’t pressure you and has a knack for suggesting what you need rather than just trying to upsell like the rest. An honest fellow!
Clinton B.
02:49 29 Oct 18
Excellent People and Great Truck!
Lisa Porter R.
17:15 28 Oct 18
The staff at Bannisters were so friendly and it was a pleasure dealing with them. They had the paperwork for a new vehicle done very quickly! I’d deal there again for sure. �� two thumbs up! �
Theresa St L.
00:17 20 Oct 18
Friendly, efficient service.
Gina Christiansen R.
21:38 18 Oct 18
We were very pleased with the level of service we received at the service department. The staff are friendly and helpful.
Steve H.
20:09 17 Oct 18
The service is great and on time
Rex A.
00:02 16 Oct 18
I just had Eqinox in for service and a rattle in the back they said it was fixed but noise was still there as I drove in parking lot
Theresa L.
19:06 04 Oct 18
Very efficient and accommodating.
Marianne Lindsey B.
00:56 04 Oct 18
Friendly & quick service. The shuttle was very convenient & on time. My SUV was left clean with no dirty boot prints on the rug.
Good work. Thank you !!!
Dave F.
16:37 01 Oct 18
The service is amazing and the staff take the time to answer any questions.
Sylvie M.
15:12 30 Sep 18
What an amazing, friendly & knowledgeable team! They made the process so simple & effortless. Way to go Sheldon for going above & beyond & helping us find our perfect car! Purchasing our new 2018 Chevrolet Cruze was an absolute pleasure!! Thank you!!!
Rob & Sylvie Mullaly 😄
Nikki N.
17:34 29 Sep 18
Every moment of buying my new car was very easy and comfortable. Everyone at Bannister treats you like an old friend and are so friendly. Would 100% reccommend!
Jay N.
18:29 27 Sep 18
Great & friendly service selling a great product. Very satisfied customer. Go see Terry Baptist & Chris Beaton
Lisa B.
17:31 21 Sep 18
Barry always helps get our vehicles in when needed.
Debby F.
01:42 19 Sep 18
Excellent service! Great staff
Aubrey C.
02:49 18 Sep 18
The service was very good and efficient and explained very well
Tim S.
17:51 30 Aug 18
Very friendly, great service and knowledge. Always doing follow-ups
Anthony P.
23:37 15 Aug 18
I honestly don’t think this will do Bannister GM justice, because if I could; I would leave 10 stars! Rob Mclaren was amazing throughout the whole vehicle purchasing process. I will continue to purchase vehicles through Rob as long as I’m in Vernon and I would drive here just to be serviced by this genuine guy! 10/10!
Michelle Buller F.
23:44 08 Aug 18
Robert was very helpful in assisting me in exactly what I was looking for I absolutely love my 2018 GMC terrain drives like a dream I would definitely recommend bannister GM to all my friends and family thank you so much!😊
Garry B.
02:48 03 Jul 18
i have enjoyed dealing with Bannister GM .It was always a pleasure to talk to Brad and Rob and my Chevy Silverado pu has been a great truck . I ,if I decide to buy a new one it will be at Bannisters
Suzanne M.
19:01 26 Jun 18
Wonderfull, friendly staff.
Sherri S.
19:10 18 May 18
In and out! Fast service, courteous. Thanks Jessica Verigin
Amanda R.
17:47 18 May 18
Great sales people. Terry makes every deal very smooth and easy!
Amanda G.
10:21 29 Apr 18
My husband and I both purchased new vehicles from Bannister back in 2008. Everything went smoothly and although due to a growing family we traded my cobalt in, 380,000kms later, our Silverado is still going strong! We couldn't say enough good things about the salemen, finance crew, and service department.
Sophie Anna-Marie S.
06:00 29 Apr 18
Absoulty fantastic! Great service! Great communication with customers!
Holly McWilliams B.
18:19 16 Apr 18
Robert McLaren was so helpful and after finding us a vehicle to suit our needs, he got things in motion right away. Explained all the workings of the Terrain and just made us feel comfortable. Would highly recommend him and Bannister GM.
Terry H.
18:35 07 Apr 18
We have dealt with Rob Mclaren over 10 years now as our salesperson and he has always treated us like family and has always looked after us. We have now bought five vehicles from him and if we ever need another one he will be my first call.
Never as a number but truly concerned for our well being.
He is considered a friend and not just a salesperson I know.
If I have any concerns he is always there for us.
One can do no wrong by using him as their salesperson.
Michael R.
17:28 03 Apr 18
Knowledgeable staff and reasonable prices, I will be back! 🙂
Deb K.
20:53 20 Mar 18
Fantastic service from all of the staff at Bannister! Highly recommend them
Jesse F.
13:31 15 Mar 18
Great experience. Robert was awesome to deal with.
Karmen R.
02:59 29 Jan 18
Always a pleasure dealing with Robert at GM!
I have now bought 2 vehicles from Bannister GM and love them both!

Thanks for the excellent service !
Paddie Faust F.
17:06 22 Jan 18
It’s not often one is impressed with both a brand and staff equally but certainly Bannister has encompassed both without exception. Keeping those customers happy means being responsive to their needs and wants. A good customer service experience can turn a one-time customer into a lifelong repeat customer. Rob McLaren and Bannister both get my vote.
Larry G.
00:33 22 Nov 17
Was great experience and Jessica is great at her job and easy to talk to ..thanks
Rob B.
01:46 01 Aug 17
Thanks to Mac and the rest of the banisters crew for meeting all my truck needs. You guys were amazing!
Scott A. M.
03:49 20 Jun 17
Excellent sales and service, no reason to go anywhere else!!!
Clint B.
01:39 26 May 17
Best experience I've ever had, they appraised my trade in over email as I was out of town and ended up giving me even more for it when I brought it in! They worked really hard to give me the best deal possible and I will be coming back for every new vehicle I buy for the rest of my life! They even stayed open late on the may long weekend so I was able to get the truck that day. If your looking for a honest trustworthy dealership look no farther! Manager brad and salesman terry is who sold me my 2017 gmc canyon and i couldn't be happier!