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"I was only five years old back in 1948 when my Dad accepted the arrival of our family's first motor vehicle at the Grindrod train station and proudly drove it home to our farm. It was a brand new 1948 bright red Chevrolet 3⁄4 ton flatbed shipped all the way from Ontario. No longer would a McCormick-Deering tractor pulling a wagon be our only family outing vehicle.

The red Chevy doubled as a farm truck and family car. It blended memories of farm work with trips to movies in Enderby, picnics at Mara Lake, vegetable shopping at the huge Chinese vegetable farms in Armstrong, and fruit picking trips to Oyama orchards. As kids, my siblings and I always rode on the deck in the back, getting bug-smacked if we stood and butt-bruised from the rough gravel roads if we sat. Yet, most often, Dad was the only one in the cab. The joy of it all!

Perhaps the fond youthful memories contributed to the reason, but somewhere along life's early road, I became a Chevy man. Unfortunately, working weekends and summer breaks at local sawmills during high school years didn't provide enough in monetary savings for a dreamy Corvette or even a Corvair Monza Spyder. So after graduation, when I left home for a career in Ontario in the very first vehicle I ever purchased, I had to settle for a brand new 1962 green Corvair Custom 500 from Vernon Motor Products. Despite later criticisms by Ralph Nader, it served me well and was never a problem.

Since retiring to Vernon in 1996 I have purchased four Chevy pickups from Bannister as well as a Malibu for my wife, Myra – the most recent being a 2019 Silverado Crew Cab this past January. I might also add that both Myra and I had the honour of meeting the owner (at the time) and Business Award winner Lyn Bannister, who took the time to come and chat with us during one of our car-buying experiences.

The purpose of this letter is to acknowledge the efforts of your polite and dedicated staff who tend to ease much of the stress during vehicle purchasing sessions. Myra and I have always been made to feel welcome at your facility and, over the past two decades, we have come to know that your people are always ready and willing to take care of any of our vehicle problems, concerns, and service requirements to our satisfaction.

Specifically, I would like to bring to your attention three front line members that we have dealt with the longest and the most.

Firstly is Brad Nakucyj, General Sales Manager, whom we have known since he joined Bannister and sold us our first vehicle from your dealership. Since that “first buy” and with all subsequent vehicle sales, Brad has always been able to resolve any stalemated problems or concerns to our satisfaction while maintaining his commitment and loyalty to Bannister and GM. His “after-sales” interest in, and concerns with, previous customers continues long after the ink on the sales contract is dry. Such follow-up certainly entices a desire (and did) to maintain a connection when future vehicle considerations arise. We also congratulate him on the position he has attained within your organization.

Secondly is the smiling salesperson, Rob McLaren, we always try to beat to the front door. Being most frequently recognized for attaining the position of Salesperson of the Month is hardly surprising. Rob adds a personal touch long after a sale is made. Sometimes to follow up on a concern a customer may have, but sometimes it is just to “touch base” with former customers. As it has been said so many times before, “It's the little things that count.”

Thirdly, I'd like to mention long-time Service Advisor Barry Shaw. Friendly and courteous, his processing skills have vehicle service customers booked in, well-informed, and into the shuttle vehicle with driver Don in record time.

Due to these unprecedented times, I haven't been able to drive my Silverado as much as I had planned. However, every time I look in her direction I still get the feeling of wanting to “get up and go.” Thanks to everyone involved in my latest vehicle purchase, including Assistant Sales Manager, Chris Beaton and Finance Manager Theresa Laduke.

Myra and I sincerely appreciate the coordinated efforts of Bannister personnel that keep us driving our Chevrolets into our twilight years.

Best Regards"
- Andrew F. Maksymchuk

Bannister GM Vernon
Based on 622 reviews
Bannister GM Vernon
Based on 78 reviews
Gordon G.
01:07 07 Mar 21
Good place to buy all your GM Goods
Jed M.
22:46 05 Mar 21
Always good service and friendly staff.
Joey C.
06:19 04 Mar 21
chevrolet ss
Matt B.
02:39 03 Mar 21
Fantastic experience! Patrick and the entire team were a pleasure to work with. Highly recommend Bannister GM in Vernon.
Rodney D.
17:03 01 Mar 21
Overall experience was great. Started looking on likely and hopefully the coldest day of the year. Karen Cooper came out in the cold and went over a few things on the truck I was looking at but it did not have some things I really wanted. She told us to keep warm in our vehicle and she went and warmed up another model and brought it over for us to see. Liking this one we went to her office and from there things moved quickly. Matt, Karen and the team worked hard to get the best price they could for our trade in which we ended up satisfied and made the deal. Overall the staff we all so friendly and I was really impressed with the way they adhered to COVID rules and their sanitizing protocols were exemplary. Made us feel very comfortable and the staff certainly added to that feeling. Thanks Karen and crew.
Mannie R.
06:40 28 Feb 21
It was my first time at Bannister GM and it was quick, efficient and I liked the cleanliness of the garage.
John M.
23:00 27 Feb 21
I was attended to exactly at the time of my appointment by John who is very professional. He did a thorough sanitation of all touch points of the vehicle and said it would be done in an hour, which it was. I relaxed with complementary coffee and water and had a nice visit with Rob in sales. I really like the team at Bannister, great experience in buying and servicing my vehicles there over the years.
Brad S.
23:42 26 Feb 21
Thank you to the Bannister GM Vernon team. I greatly appreciated the professionalism of both Chris Beaton (Sales Manager) and Kim Anderson (Finance Manager) in helping me through the process. I'm very happy with my new vehicle and recommend anyone looking for a new vehicle to contact Chris and his sales team.
David S.
03:33 26 Feb 21
I greatly enjoyed the experience of buying a vehicle from Rob, Chris, Patrick and the rest of the team at Bannister GM. Ultimately, I left the dealership with the vehicle I wanted at a fair price.
Henrietta T.
18:42 25 Feb 21
This would be the 4th Vehicle we have bought from Bannister's and would never go anywhere else the people are the absolutely best Robert is always so accommodating and so helpful he is the best and would Recommend to all of my Friends.
Christina G.
02:10 23 Feb 21
Terry and the staff were all very friendly and attentive to our purchasing needs without high sales pressure! They gave us a very fair evaluation for our trade-in and worked with us to find the perfect vehicle!
Jeff G.
03:08 19 Feb 21
Great experience with this dealership
Dave S.
23:34 18 Feb 21
I was treated with professionalism all the people treated me great TERRY was awesome would come back anytime very good place to deal with
Joan M.
23:25 15 Feb 21
Bannister is bad has always been our go to place for our vehicles. Service is great, people are great.
Dave H.
00:11 14 Feb 21
Thanks Bannister gm for looking after my vehicle so well and respecting my time!
Kelly N.
01:09 13 Feb 21
This is our fifth GM vehicle purchased through Bannister. Most recently we traded in our 2019 Yukon Denali and purchased a 2021 AT4. Going from what I’ve considered the best vehicle we’ve owned back to another pick up, I was surprised at the smooth ride and comfort the AT4 provides. It’s a beautiful truck inside and out. The transition from the Denali to the AT4 was surprisingly quick once I got behind the wheel. Lots of power under the hood and tons of room inside a really nicely designed cab. We are very happy with our new truck! Thanks to Rob Mclaren and all the staff at Bannister for putting us in our new truck.
Susan W.
22:55 11 Feb 21
The folks at Bannister GM have a professional level of service that is unmatched, from the group of Sales staff lead by Chris Beaton to the great team in Service we have been treated as valued customers since the day we first entered their business. Recently I stopped by for a service and John recognized me and without hesitation looked after all of my requirements in a very efficient manner. Further, the entire dealership was respectful and compliant with all Covid 19 requirements that made me feel very safe while waiting for my vehicle to be serviced.
Rhodena F.
23:13 10 Feb 21
Service department is always polite and helpful. They call when the truck is ready.Albert
Daryl K.
22:51 10 Feb 21
Great service. Got the job done fast. Thanks Barry and John.
00:08 09 Feb 21
Better dealer than bannister kelowna
Paul Jeffry W.
19:08 08 Feb 21
Terry Baptist and the team at Bannister GM were excellent in helping me through my decision process, and finding the truck that fit my needs. I am very satisfied with their service and value I was offered. My new Colorado handles great, and I am looking forward learning more about all the features.Paul Jeffry WilliamsonVernon BC
Tiffany M.
18:32 08 Feb 21
Karen Cooper was amazing to work with and the whole team went above and beyond to make the process smooth and as stress free as possible.
Robert V.
02:02 05 Feb 21
Made the appointment for an oilchange online, was quick and easy. Bannister called to confirm the appointment. Service shop was ready on time and did a complete check in addition to the oilchange, excellent service, recommended.
Kelly S.
23:25 04 Feb 21
For the last handful of years I have been taking my GM vehicles to Bannister GM in Vernon. The administrative staff, service advisors and technicians have been helpful, thorough and professional. For some time now, I have had the good fortune to have John Pili as my service advisor and it gives me great comfort in knowing my vehicle is in good hands.
Bev H.
23:13 03 Feb 21
real good service . thanks tom
shawn B.
16:27 03 Feb 21
Great service and sales team
Jamie S.
15:59 31 Jan 21
Service Department took care of my needs. Nice people.However I shared a problem with the poor quality / craftsmanship on my Bakflip folding hard bed cover purchased through the dealership accessories when my truck was new 3.5 years ago. It is coming apart and has gained significant water weight and will need to be replaced at $1200+. No warranty coverage.:(Had I purchased the same at Cap-it, I would have lifetime coverage and replacement.Update: the dealership did follow up with their supplier and I now have a replacement in perfect working order👍🏻
Shawn de R.
02:44 29 Jan 21
Fast, friendly, courteous service. Pleasant and recommended experience this is how trading up a vehicle should be! Bravo.
A. J. G.
19:30 27 Jan 21
We went in to look at electric cars for a potential purchase next year. We didn't see anything that we felt was suitable for our intended use and or financially appropriate.However we started to chat with Enzo, one of their sales people, and after discussing what we might be interested in, he was able to offer us what we felt was a very reasonable offer on a Buick.We were extremely pleased with the help offered, and very satisfied with the resulting transaction.Theresa who helped finalize the transaction was also very courteous, efficient and professional.We have been dealing with Bannister for about eleven years now, and have always been satisfied, and would certainly recommend them for sales and service.Thank you to Bannister.
Shawn M.
18:40 24 Jan 21
Good service. They are right upfront with you and give you all the costs and features. Nice to deal with a dealership that doesnt hide things from you. Ask for Terry !
Rick M.
14:13 19 Jan 21
Can't say enough great things about Karen and Bannister GM very easy going no pressure but professional and knowledgeable 5 star service 👌
Ray L.
22:26 16 Jan 21
Aways excellent service from all departments of Bannister
Savanna A.
23:43 13 Jan 21
Just purchased a new 2021 Trax ! Patrick was awesome to work with , he spent months with me working on the payments and financing
Ronald R.
22:46 13 Jan 21
I recently had a problem with the weather stripping around the driver's door of my 2019 Buick Regal GS. While it was nothing major when I showed the problem to my service person he told me he agreed that it should not be as it was. After speaking to the service manager I was informed that a new liner would be ordered to replace the defective one. I was called shortly after to come in and have the replacement installed while I waited.I think Bannister GM Vernon went above and beyond to see that I was happy.
Mary W.
03:14 12 Jan 21
The staff at Bannister GM were professional, efficient, the price was exactly what was quoted and delivery was ahead of time. I would not hesitate to return to them for more work and gladly recommend them to anyone needed work done on their vehicle.
Kirk K.
15:44 15 Jul 20
Can’t say enough about the great service I receive at Bannister. I’ve bought 4 new and 2 used vehicles here and have always been treated fairly. I always recommend Bannister to my friends & family.
Great products, great dealership, great People.
Kelsie F.
19:26 30 Apr 20
Great experience with the entire new vehicle buying process!
Alysia P.
01:24 17 Oct 19
Absolutely the best service my husband and I have ever received from any dealership. Going above and beyond above expectations!! A huge shout out to Karen, and all of the GM team. You guys are amazing!!
Jenna C.
23:55 12 Oct 19
Top notch service ! Recently (as in today) made a trip over to check out a truck, well we came home in it ! Shout out to Karen and Scott for making the experience worthwhile.
Dave G.
03:16 13 Sep 19
Can’t say enough good things about Bannister GM Vernon. From my first phone call to driving off the lot with my new Duramax truck today, these guys did everything they could do to help me and make me feel comfortable with my decision. Wayne was my salesman and he was extremely knowledgeable and helpful with the entire process and when I asked a question about the mechanical side that he was unsure of the answer he took me back into the shop and got the answer from the the mechanics. Thanks Wayne and everyone at Bannister Vernon you’ve made me a Chevy guy pretty darn quick.
Lori C M.
22:46 02 Aug 19
Had my oil changed in my truck on Thursday. Thank you to my Son-in-law Jordan Burger for doing that 😊
Shannon S.
18:56 13 May 19
everything from sales to service and their body shop.
I had a window smashed in and they are going above and beyond to make it right.
very very happy
thank you Jesse.
Marlene A.
18:52 25 Dec 18
very helpful and positive!
Genny C.
00:41 24 Dec 18
Great service, highly recommend!!! Our fav vehicle purchase experience ever by far!
Pat H.
17:47 23 Dec 18
Rob and Chris are always a delight to deal with. Merry Christmas. We love Bannister Vernon.
Christy Lee S.
22:40 19 Dec 18
love them! always helpful and friendly!
Wayne D.
00:30 16 Dec 18
Recently bought a new 2019 Duramax 3500. Young salesman Michael Lizee was very knowledgeable and thorough on specifications and features. Sales manages Brad and Chris made sure everything went smoothly. Highly recommend this team. It was seamless from start to finish.
Norm L.
01:57 13 Dec 18
We had the pleasure of dealing with Barry Shaw when we had our vehicle in for a service and some work done. Very professional and best customer service all around. Thanks again!
Norm and Julie
Paul P.
19:43 12 Dec 18
Darcy and his team were very knowledgeable and helpful in regards to some minor warranty issues I had with my truck. Everything was fixed in a timely manner and I would definitely come back to Bannister for any services moving forward.
Kris L.
04:56 09 Dec 18
I had a very excellent experience at Bannister GM. Everyone was so helpful in finding the right car for me. The service was exceptional. Could not have went any better. Thanks
Linda H.
23:55 07 Dec 18
good service nice people
Katie M.
05:45 07 Dec 18
The staff were knowledgeable, professional and friendly!
Rob O.
00:34 05 Dec 18
Great service today. New to area from Ontario and took my truck in for its first service. Quick and efficient. Thank you!
Mike A.
21:23 03 Dec 18
Service appointment was on time , problem fixed, professional and courteous
Brad T.
00:53 03 Dec 18
they tested me good there
Deanna S.
21:29 22 Nov 18
All the service people are friendly and knowledgeable.
Janine F.
05:39 20 Nov 18
good customer service
fast and reliable
Christina L.
18:58 01 Nov 18
Best customer service, always friendly, knowledgeable & very professional. After 3 vehicle bought through Bannister GM Vernon, I have always been completely satisfied with the whole process & service.
Ryan K.
20:04 31 Oct 18
See Chad Batchelder. I love cars, roll through them frequently and he’s easily the best! He won’t pressure you and has a knack for suggesting what you need rather than just trying to upsell like the rest. An honest fellow!
Clinton B.
02:49 29 Oct 18
Excellent People and Great Truck!
Lisa Porter R.
17:15 28 Oct 18
The staff at Bannisters were so friendly and it was a pleasure dealing with them. They had the paperwork for a new vehicle done very quickly! I’d deal there again for sure. �� two thumbs up! �
Theresa St L.
00:17 20 Oct 18
Friendly, efficient service.
Gina Christiansen R.
21:38 18 Oct 18
We were very pleased with the level of service we received at the service department. The staff are friendly and helpful.
Steve H.
20:09 17 Oct 18
The service is great and on time
Rex A.
00:02 16 Oct 18
I just had Eqinox in for service and a rattle in the back they said it was fixed but noise was still there as I drove in parking lot
Theresa L.
19:06 04 Oct 18
Very efficient and accommodating.
Marianne Lindsey B.
00:56 04 Oct 18
Friendly & quick service. The shuttle was very convenient & on time. My SUV was left clean with no dirty boot prints on the rug.
Good work. Thank you !!!
Dave F.
16:37 01 Oct 18
The service is amazing and the staff take the time to answer any questions.
Sylvie M.
15:12 30 Sep 18
What an amazing, friendly & knowledgeable team! They made the process so simple & effortless. Way to go Sheldon for going above & beyond & helping us find our perfect car! Purchasing our new 2018 Chevrolet Cruze was an absolute pleasure!! Thank you!!!
Rob & Sylvie Mullaly 😄
Nikki N.
17:34 29 Sep 18
Every moment of buying my new car was very easy and comfortable. Everyone at Bannister treats you like an old friend and are so friendly. Would 100% reccommend!
Jay N.
18:29 27 Sep 18
Great & friendly service selling a great product. Very satisfied customer. Go see Terry Baptist & Chris Beaton
Lisa B.
17:31 21 Sep 18
Barry always helps get our vehicles in when needed.
Debby F.
01:42 19 Sep 18
Excellent service! Great staff
Aubrey C.
02:49 18 Sep 18
The service was very good and efficient and explained very well
Tim S.
17:51 30 Aug 18
Very friendly, great service and knowledge. Always doing follow-ups
Anthony P.
23:37 15 Aug 18
I honestly don’t think this will do Bannister GM justice, because if I could; I would leave 10 stars! Rob Mclaren was amazing throughout the whole vehicle purchasing process. I will continue to purchase vehicles through Rob as long as I’m in Vernon and I would drive here just to be serviced by this genuine guy! 10/10!
Michelle Buller F.
23:44 08 Aug 18
Robert was very helpful in assisting me in exactly what I was looking for I absolutely love my 2018 GMC terrain drives like a dream I would definitely recommend bannister GM to all my friends and family thank you so much!😊
Garry B.
02:48 03 Jul 18
i have enjoyed dealing with Bannister GM .It was always a pleasure to talk to Brad and Rob and my Chevy Silverado pu has been a great truck . I ,if I decide to buy a new one it will be at Bannisters
Sherri S.
19:10 18 May 18
In and out! Fast service, courteous. Thanks Jessica Verigin
Amanda R.
17:47 18 May 18
Great sales people. Terry makes every deal very smooth and easy!
Amanda G.
10:21 29 Apr 18
My husband and I both purchased new vehicles from Bannister back in 2008. Everything went smoothly and although due to a growing family we traded my cobalt in, 380,000kms later, our Silverado is still going strong! We couldn't say enough good things about the salemen, finance crew, and service department.
Sophie Anna-Marie S.
06:00 29 Apr 18
Absoulty fantastic! Great service! Great communication with customers!
Holly McWilliams B.
18:19 16 Apr 18
Robert McLaren was so helpful and after finding us a vehicle to suit our needs, he got things in motion right away. Explained all the workings of the Terrain and just made us feel comfortable. Would highly recommend him and Bannister GM.
Terry H.
18:35 07 Apr 18
We have dealt with Rob Mclaren over 10 years now as our salesperson and he has always treated us like family and has always looked after us. We have now bought five vehicles from him and if we ever need another one he will be my first call.
Never as a number but truly concerned for our well being.
He is considered a friend and not just a salesperson I know.
If I have any concerns he is always there for us.
One can do no wrong by using him as their salesperson.
Michael R.
17:28 03 Apr 18
Knowledgeable staff and reasonable prices, I will be back! 🙂
Deb K.
20:53 20 Mar 18
Fantastic service from all of the staff at Bannister! Highly recommend them
Jesse F.
13:31 15 Mar 18
Great experience. Robert was awesome to deal with.
Karmen R.
02:59 29 Jan 18
Always a pleasure dealing with Robert at GM!
I have now bought 2 vehicles from Bannister GM and love them both!

Thanks for the excellent service !
Paddie Faust F.
17:06 22 Jan 18
It’s not often one is impressed with both a brand and staff equally but certainly Bannister has encompassed both without exception. Keeping those customers happy means being responsive to their needs and wants. A good customer service experience can turn a one-time customer into a lifelong repeat customer. Rob McLaren and Bannister both get my vote.
Larry G.
00:33 22 Nov 17
Was great experience and Jessica is great at her job and easy to talk to ..thanks
Rob B.
01:46 01 Aug 17
Thanks to Mac and the rest of the banisters crew for meeting all my truck needs. You guys were amazing!
Scott A. M.
03:49 20 Jun 17
Excellent sales and service, no reason to go anywhere else!!!
Clint B.
01:39 26 May 17
Best experience I've ever had, they appraised my trade in over email as I was out of town and ended up giving me even more for it when I brought it in! They worked really hard to give me the best deal possible and I will be coming back for every new vehicle I buy for the rest of my life! They even stayed open late on the may long weekend so I was able to get the truck that day. If your looking for a honest trustworthy dealership look no farther! Manager brad and salesman terry is who sold me my 2017 gmc canyon and i couldn't be happier!