Testimonials

Testimonials

Don't just take our word for it... take our customers!

"I was only five years old back in 1948 when my Dad accepted the arrival of our family's first motor vehicle at the Grindrod train station and proudly drove it home to our farm. It was a brand new 1948 bright red Chevrolet 3⁄4 ton flatbed shipped all the way from Ontario. No longer would a McCormick-Deering tractor pulling a wagon be our only family outing vehicle.

The red Chevy doubled as a farm truck and family car. It blended memories of farm work with trips to movies in Enderby, picnics at Mara Lake, vegetable shopping at the huge Chinese vegetable farms in Armstrong, and fruit picking trips to Oyama orchards. As kids, my siblings and I always rode on the deck in the back, getting bug-smacked if we stood and butt-bruised from the rough gravel roads if we sat. Yet, most often, Dad was the only one in the cab. The joy of it all!

Perhaps the fond youthful memories contributed to the reason, but somewhere along life's early road, I became a Chevy man. Unfortunately, working weekends and summer breaks at local sawmills during high school years didn't provide enough in monetary savings for a dreamy Corvette or even a Corvair Monza Spyder. So after graduation, when I left home for a career in Ontario in the very first vehicle I ever purchased, I had to settle for a brand new 1962 green Corvair Custom 500 from Vernon Motor Products. Despite later criticisms by Ralph Nader, it served me well and was never a problem.

Since retiring to Vernon in 1996 I have purchased four Chevy pickups from Bannister as well as a Malibu for my wife, Myra – the most recent being a 2019 Silverado Crew Cab this past January. I might also add that both Myra and I had the honour of meeting the owner (at the time) and Business Award winner Lyn Bannister, who took the time to come and chat with us during one of our car-buying experiences.

The purpose of this letter is to acknowledge the efforts of your polite and dedicated staff who tend to ease much of the stress during vehicle purchasing sessions. Myra and I have always been made to feel welcome at your facility and, over the past two decades, we have come to know that your people are always ready and willing to take care of any of our vehicle problems, concerns, and service requirements to our satisfaction.

Specifically, I would like to bring to your attention three front line members that we have dealt with the longest and the most.

Firstly is Brad Nakucyj, General Sales Manager, whom we have known since he joined Bannister and sold us our first vehicle from your dealership. Since that “first buy” and with all subsequent vehicle sales, Brad has always been able to resolve any stalemated problems or concerns to our satisfaction while maintaining his commitment and loyalty to Bannister and GM. His “after-sales” interest in, and concerns with, previous customers continues long after the ink on the sales contract is dry. Such follow-up certainly entices a desire (and did) to maintain a connection when future vehicle considerations arise. We also congratulate him on the position he has attained within your organization.

Secondly is the smiling salesperson, Rob McLaren, we always try to beat to the front door. Being most frequently recognized for attaining the position of Salesperson of the Month is hardly surprising. Rob adds a personal touch long after a sale is made. Sometimes to follow up on a concern a customer may have, but sometimes it is just to “touch base” with former customers. As it has been said so many times before, “It's the little things that count.”

Thirdly, I'd like to mention long-time Service Advisor Barry Shaw. Friendly and courteous, his processing skills have vehicle service customers booked in, well-informed, and into the shuttle vehicle with driver Don in record time.

Due to these unprecedented times, I haven't been able to drive my Silverado as much as I had planned. However, every time I look in her direction I still get the feeling of wanting to “get up and go.” Thanks to everyone involved in my latest vehicle purchase, including Assistant Sales Manager, Chris Beaton and Finance Manager Theresa Laduke.

Myra and I sincerely appreciate the coordinated efforts of Bannister personnel that keep us driving our Chevrolets into our twilight years.

Best Regards"
- Andrew F. Maksymchuk

Bannister GM Vernon
4.7
Based on 569 reviews
Bannister GM Vernon
4.6
Based on 46 reviews
Hugh S.
18:36 22 Nov 20
I received prompt customer service from Barry and John. A job well done in keeping my 2011 GMC Sierra running smoothly.
Jerry W.
19:39 20 Nov 20
My 2017 GMC Sierra 4x4 was in for a service last week and as usual the staff at Bannister GM in Vernon were very helpful and efficient. I bought this truck new from Bannister and have always had them do the maintenance on the vehicle. They've always been honest and upfront with me and I feel as though they have my best interest in mind.
Brent B.
02:54 18 Nov 20
Always, Always, Always have been treated with quality personnel and products. Never would they let you down.
Paula T.
17:49 17 Nov 20
I always get great service with the Bannister Team, they are fast, friendly and professional. Great Job
Richard
23:45 15 Nov 20
Recommended Great dealership
Ron W.
21:55 12 Nov 20
Great service and friendly people.
Steven K.
23:11 07 Nov 20
Completed a service with a follow-up winter tire change. As always, treated like a valuable customer and not taken for granted. Timely, courteous, and efficient for both appointments. Barry seems to always be positive regardless of all the busy vehicle servicing and especially during the ultra busy tire change season.
Bryan L.
06:09 07 Nov 20
Very friendly knowledgeable staff. As an out of town buyer they didn’t waste any time and I was out and on the road in no time with my new truck
Daryl K.
23:47 05 Nov 20
Great to deal with. Service is great so are the employees. Highly recommended.
Annie
18:55 03 Nov 20
Warm and welcoming as soon as you walk through the doors. Staff are knowledgeable and will do what they can to help. Thank you Karen and team!
Geoffrey G.
18:30 03 Nov 20
The process to order a new vehicle couldn't have been better. From a very professional and knowledgeable salesperson in Rob McLaren, to a fantastic service department (thanks a million Barry for arranging winter tires and rims!) to the painless delivery of my new Canyon, every step was fantastic!
Adam F.
20:47 31 Oct 20
I was only down to drop off my girlfriend and her SUV for winter tires and ended up trading my car in for a quality pre-owned vehicle. Enzo was very accommodating, allowing me to view and drive the car, making time for any questions I had. Kim and Theresa made in house insurance and financing easy. Brad the sales manager sourced winter wheels and made the purchase seamless. When discussing tires with Michael in parts, I found he was knowledgeable across many brands and had options available for my specific vehicle and budget. I would highly recommend Bannister Vernon and will be dealing with them in the future.
Bonnie T.
21:50 28 Oct 20
Always professional while being friendly and accommodating. Bannister has looked after all my car needs for many years and they always go that one step extra.
Amanda L.
03:58 28 Oct 20
I purchased a used Ford from Bannister GM in Vernon just a few weeks ago and the people that work at Bannister really seem to go above and beyond for their customers and didn’t matter I bought a used car either. Very happy with my experience at Bannister and especially with Terry!! Would definitely buy here again.
Pokemon G.
00:00 27 Oct 20
Nothing but great service!! Bannister GM Helped me when other dealerships turned me away. Thank you so much!! What a great team.
Len G.
16:57 26 Oct 20
Once again they have gone above and beyond for customer satisfaction. Highly recommended.
Darren D.
18:31 24 Oct 20
I don’t have enough good words to say about Bannister GM in Vernon. I’ve bought 4 vehicles from them, and the sales and service teams are absolutely second to none; they are the absolute elite of the industry. This visit in particular, we bought a new Denali; Patrick was our Salesman; and I can’t stress enough how professional he and the management team was in making sure that my wife and I got exactly what we wanted in our new vehicle; and, they worked very hard to make sure we got our new vehicle; excellent job folks.Another person I would also like to give some credit to is John Pili in the service department. From the time I’ve started buying vehicles to the present day, John has made sure that when I want or need to get any maintenance or repairs done with my vehicle, they will work with me on getting this done. My wife and I are truck drivers so scheduling a maintenance visit in whatever capacity can be a challenge; I’ve had absolutely no problems with that because John is an absolute professional and like the Sales team, has bent over backward trying to make sure that I am happy when I leave there. And one thing I can say in all clarity, no matter whether it has been Sales or Service, I have never, not even once, left there disappointed.Thank you Bannister GM for making us feel so absolutely important.Darren and Cathie Davidson
Peter T.
23:56 23 Oct 20
Very fast and efficient and friendly service.
Richard G.
21:53 23 Oct 20
Bannister GM does a great job of keeping my car working well, with efficient, friendly service. Doing everything that needs doing, but not doing anything which is unnecessary.
Doug H.
01:31 21 Oct 20
Awsome
Ken and Kathy C.
23:20 19 Oct 20
Experience was excellent.Everything was on time & was done extremely well.I have had many services done here & all were excellent.
MERIC K.
17:15 19 Oct 20
The best dealership in the whole world as far I see! They treated me like family and went the long way just to make me happy! Thank you so much guys! Keep rocking you are amazing and im glad that I took my friends word to deal with you guys!!!! Thank you soo much and you guys mine and my families business for ever
Ronald M.
16:26 17 Oct 20
Always professional and the work is excellent. It's the only place to take your vehicle for service. One of the things I really appreciate at Bannister GM is that I always have Barry Shaw look after all my vehicle service needs. Just a great guy to deal with.
Gary W.
16:12 13 Oct 20
Great service always trying to do there best thanks Barry
Jiri S.
22:29 10 Oct 20
Mike in the parts is great !
Megan S.
21:50 09 Oct 20
Great experience purchasing the new truck @ Bannister GM Vernon. Love the staff and the new Sierra! Thanks.
Janice N.
21:11 09 Oct 20
My husband and I recently purchased a 2013 Chevy Silverado from Vernon GM and our experience dealing with the staff was incredible! Karen Cooper was wonderful to deal with and she went above and beyond to ensure our buying experience was easy and effortless. The customer service we received was so very appreciated! Theresa Laduke was lovely and handled our purchase beautifully. This was our first experience dealing with Bannister GM Vernon and we wouldn't hesitate to recommend this dealership to anyone looking for a brand new or pre-owned vehicle! Thank you Bannister GM Vernon!
Rex A.
01:47 09 Oct 20
We had a dead battery when were in Maple Ridge had BCAA get us started came home made an appointment with Bannisters. They checked the battery but found nothing wrong. I have no idea why it went dead everything was shut off. Hopefully it don’t happen again. Thanks for trying to find out.
Cody L.
20:31 07 Oct 20
Karen Cooper is the best!She kept looking for me and sourced a truck from another location up North and got a more then fair deal.I have never had a experience this positive with any other dealership.
Betty C.
23:25 05 Oct 20
Our experience with Bannister GM in Vernon, BC, was exceptional. The oil pump was replaced on a recall. The two day job included a rental car. Barry Shaw treated us very well, organizing the whole job and rental with speed and efficiency, including a smile. Nice to see on a snowy day!
AJ B.
20:27 05 Oct 20
If you go to Bannister GM, ask for Karen, she got me into a vehicle in less then 24 hours, fast friendly service even with me coming from out of town
Steve C.
18:32 04 Oct 20
The team at Bannister's GM in Vernon are friendly, helpful and knowledgable! My Yukon XL remains in tip top shape because of their sage advice and prompt service. Their service tops anything I've previously encountered in some 64 years of owning a vehicle.
Cory D.
04:53 03 Oct 20
Super helpful staff, all the right answers.Great show room, we will back soon
Allan T. T.
22:20 02 Oct 20
GOOD SERVICE
Kirk K.
15:44 15 Jul 20
Can’t say enough about the great service I receive at Bannister. I’ve bought 4 new and 2 used vehicles here and have always been treated fairly. I always recommend Bannister to my friends & family.
Great products, great dealership, great People.
Kelsie F.
19:26 30 Apr 20
Great experience with the entire new vehicle buying process!
Alysia P.
01:24 17 Oct 19
Absolutely the best service my husband and I have ever received from any dealership. Going above and beyond above expectations!! A huge shout out to Karen, and all of the GM team. You guys are amazing!!
Jenna C.
23:55 12 Oct 19
Top notch service ! Recently (as in today) made a trip over to check out a truck, well we came home in it ! Shout out to Karen and Scott for making the experience worthwhile.
Dave G.
03:16 13 Sep 19
Can’t say enough good things about Bannister GM Vernon. From my first phone call to driving off the lot with my new Duramax truck today, these guys did everything they could do to help me and make me feel comfortable with my decision. Wayne was my salesman and he was extremely knowledgeable and helpful with the entire process and when I asked a question about the mechanical side that he was unsure of the answer he took me back into the shop and got the answer from the the mechanics. Thanks Wayne and everyone at Bannister Vernon you’ve made me a Chevy guy pretty darn quick.
Lori C M.
22:46 02 Aug 19
Had my oil changed in my truck on Thursday. Thank you to my Son-in-law Jordan Burger for doing that 😊
Shannon S.
18:56 13 May 19
everything from sales to service and their body shop.
I had a window smashed in and they are going above and beyond to make it right.
very very happy
thank you Jesse.
Mylan S.
18:41 20 Jan 19
great service great people!
Marlene A.
18:52 25 Dec 18
very helpful and positive!
Genny C.
00:41 24 Dec 18
Great service, highly recommend!!! Our fav vehicle purchase experience ever by far!
Pat H.
17:47 23 Dec 18
Rob and Chris are always a delight to deal with. Merry Christmas. We love Bannister Vernon.
Christy Lee S.
22:40 19 Dec 18
love them! always helpful and friendly!
Wayne D.
00:30 16 Dec 18
Recently bought a new 2019 Duramax 3500. Young salesman Michael Lizee was very knowledgeable and thorough on specifications and features. Sales manages Brad and Chris made sure everything went smoothly. Highly recommend this team. It was seamless from start to finish.
Norm L.
01:57 13 Dec 18
We had the pleasure of dealing with Barry Shaw when we had our vehicle in for a service and some work done. Very professional and best customer service all around. Thanks again!
Norm and Julie
Paul P.
19:43 12 Dec 18
Darcy and his team were very knowledgeable and helpful in regards to some minor warranty issues I had with my truck. Everything was fixed in a timely manner and I would definitely come back to Bannister for any services moving forward.
Kris L.
04:56 09 Dec 18
I had a very excellent experience at Bannister GM. Everyone was so helpful in finding the right car for me. The service was exceptional. Could not have went any better. Thanks
Linda H.
23:55 07 Dec 18
good service nice people
Katie M.
05:45 07 Dec 18
The staff were knowledgeable, professional and friendly!
Rob O.
00:34 05 Dec 18
Great service today. New to area from Ontario and took my truck in for its first service. Quick and efficient. Thank you!
Mike A.
21:23 03 Dec 18
Service appointment was on time , problem fixed, professional and courteous
Brad T.
00:53 03 Dec 18
they tested me good there
Deanna S.
21:29 22 Nov 18
All the service people are friendly and knowledgeable.
Janine F.
05:39 20 Nov 18
good customer service
fast and reliable
Christina L.
18:58 01 Nov 18
Best customer service, always friendly, knowledgeable & very professional. After 3 vehicle bought through Bannister GM Vernon, I have always been completely satisfied with the whole process & service.
Ryan K.
20:04 31 Oct 18
See Chad Batchelder. I love cars, roll through them frequently and he’s easily the best! He won’t pressure you and has a knack for suggesting what you need rather than just trying to upsell like the rest. An honest fellow!
Clinton B.
02:49 29 Oct 18
Excellent People and Great Truck!
Lisa Porter R.
17:15 28 Oct 18
The staff at Bannisters were so friendly and it was a pleasure dealing with them. They had the paperwork for a new vehicle done very quickly! I’d deal there again for sure. �� two thumbs up! �
Theresa St L.
00:17 20 Oct 18
Friendly, efficient service.
Gina Christiansen R.
21:38 18 Oct 18
We were very pleased with the level of service we received at the service department. The staff are friendly and helpful.
Steve H.
20:09 17 Oct 18
The service is great and on time
Rex A.
00:02 16 Oct 18
I just had Eqinox in for service and a rattle in the back they said it was fixed but noise was still there as I drove in parking lot
Theresa L.
19:06 04 Oct 18
Very efficient and accommodating.
Marianne Lindsey B.
00:56 04 Oct 18
Friendly & quick service. The shuttle was very convenient & on time. My SUV was left clean with no dirty boot prints on the rug.
Good work. Thank you !!!
Dave F.
16:37 01 Oct 18
The service is amazing and the staff take the time to answer any questions.
Sylvie M.
15:12 30 Sep 18
What an amazing, friendly & knowledgeable team! They made the process so simple & effortless. Way to go Sheldon for going above & beyond & helping us find our perfect car! Purchasing our new 2018 Chevrolet Cruze was an absolute pleasure!! Thank you!!!
Rob & Sylvie Mullaly 😄
Nikki N.
17:34 29 Sep 18
Every moment of buying my new car was very easy and comfortable. Everyone at Bannister treats you like an old friend and are so friendly. Would 100% reccommend!
Jay N.
18:29 27 Sep 18
Great & friendly service selling a great product. Very satisfied customer. Go see Terry Baptist & Chris Beaton
Lisa B.
17:31 21 Sep 18
Barry always helps get our vehicles in when needed.
Debby F.
01:42 19 Sep 18
Excellent service! Great staff
Aubrey C.
02:49 18 Sep 18
The service was very good and efficient and explained very well
Tim S.
17:51 30 Aug 18
Very friendly, great service and knowledge. Always doing follow-ups
Anthony P.
23:37 15 Aug 18
I honestly don’t think this will do Bannister GM justice, because if I could; I would leave 10 stars! Rob Mclaren was amazing throughout the whole vehicle purchasing process. I will continue to purchase vehicles through Rob as long as I’m in Vernon and I would drive here just to be serviced by this genuine guy! 10/10!
Michelle Buller F.
23:44 08 Aug 18
Robert was very helpful in assisting me in exactly what I was looking for I absolutely love my 2018 GMC terrain drives like a dream I would definitely recommend bannister GM to all my friends and family thank you so much!😊
Garry B.
02:48 03 Jul 18
i have enjoyed dealing with Bannister GM .It was always a pleasure to talk to Brad and Rob and my Chevy Silverado pu has been a great truck . I ,if I decide to buy a new one it will be at Bannisters
Suzanne M.
19:01 26 Jun 18
Wonderfull, friendly staff.
Sherri S.
19:10 18 May 18
In and out! Fast service, courteous. Thanks Jessica Verigin
Amanda R.
17:47 18 May 18
Great sales people. Terry makes every deal very smooth and easy!
Amanda G.
10:21 29 Apr 18
My husband and I both purchased new vehicles from Bannister back in 2008. Everything went smoothly and although due to a growing family we traded my cobalt in, 380,000kms later, our Silverado is still going strong! We couldn't say enough good things about the salemen, finance crew, and service department.
Sophie Anna-Marie S.
06:00 29 Apr 18
Absoulty fantastic! Great service! Great communication with customers!
Holly McWilliams B.
18:19 16 Apr 18
Robert McLaren was so helpful and after finding us a vehicle to suit our needs, he got things in motion right away. Explained all the workings of the Terrain and just made us feel comfortable. Would highly recommend him and Bannister GM.
Terry H.
18:35 07 Apr 18
We have dealt with Rob Mclaren over 10 years now as our salesperson and he has always treated us like family and has always looked after us. We have now bought five vehicles from him and if we ever need another one he will be my first call.
Never as a number but truly concerned for our well being.
He is considered a friend and not just a salesperson I know.
If I have any concerns he is always there for us.
One can do no wrong by using him as their salesperson.
Michael R.
17:28 03 Apr 18
Knowledgeable staff and reasonable prices, I will be back! 🙂
Deb K.
20:53 20 Mar 18
Fantastic service from all of the staff at Bannister! Highly recommend them
Jesse F.
13:31 15 Mar 18
Great experience. Robert was awesome to deal with.
Karmen R.
02:59 29 Jan 18
Always a pleasure dealing with Robert at GM!
I have now bought 2 vehicles from Bannister GM and love them both!

Thanks for the excellent service !
Paddie Faust F.
17:06 22 Jan 18
It’s not often one is impressed with both a brand and staff equally but certainly Bannister has encompassed both without exception. Keeping those customers happy means being responsive to their needs and wants. A good customer service experience can turn a one-time customer into a lifelong repeat customer. Rob McLaren and Bannister both get my vote.
Larry G.
00:33 22 Nov 17
Was great experience and Jessica is great at her job and easy to talk to ..thanks
Rob B.
01:46 01 Aug 17
Thanks to Mac and the rest of the banisters crew for meeting all my truck needs. You guys were amazing!
Scott A. M.
03:49 20 Jun 17
Excellent sales and service, no reason to go anywhere else!!!
Clint B.
01:39 26 May 17
Best experience I've ever had, they appraised my trade in over email as I was out of town and ended up giving me even more for it when I brought it in! They worked really hard to give me the best deal possible and I will be coming back for every new vehicle I buy for the rest of my life! They even stayed open late on the may long weekend so I was able to get the truck that day. If your looking for a honest trustworthy dealership look no farther! Manager brad and salesman terry is who sold me my 2017 gmc canyon and i couldn't be happier!