Don't take our word for it, take our customers.
"Rob McLaren of Bannister GM has been the greatest guy, a true professional, and our family’s only dealer for the last 16 years. He has always provided us with reliable, efficient, and safe cars. Rob goes the extra steps to listen and help."
"Love that we can just drive in for an oil change! Thanks, Bannisters"
"Top notch service with Bannister GM Vernon. They were no pressure and no games. Our sales rep Karen Cooper, was very knowledgeable and helpful. She went through the vehicle and answered all our questions and would highly recommend her to anyone."
"Awesome service! Enzo and the entire staff are great to deal With! Made our purchase worth the 7-hour drive from Alberta. Will definitely purchase again from Bannisters!"
"Terry Baptist went above and beyond my expectations in helping me find the right vehicle, even meeting me at 10:30 at night so I could test drive it at night. When I discovered the roof racks made a noise I didn't like it when the sunroof was open, he had the roof racks removed so I could drive it without them. He was honest about every question I asked and did not pressure me into a sale or hound me with texts/calls while I made my decision (greatly appreciated)! I will always come back to buy from Terry!"
"My service today was bar none the best to date I was in quite a hurry and didn't have a lot of time to spare and Barry went way out of his way as usual to help me. He even helped me out as I needed to pick something up down the street and lent me his own pick up to help me out. That is why I always get my truck worked on at banisters. Again a real hats off to Barry today. He also makes you feel at home when I'm thereby trying to make you comfortable. Thx again Barry!!!"
"Thanks for your help in getting my new truck. This is the first time dealing with Bannister and I must say I enjoyed the process. Terry, my salesman was very helpful and actually... your dealership, in general, was great. This is my 7th truck in 14 years, but my first from you (but not the last). I will for sure refer people to you. Thanks again"
"I was only five years old back in 1948 when my Dad accepted the arrival of our family's first motor vehicle at the Grindrod train station and proudly drove it home to our farm. It was a brand new 1948 bright red Chevrolet 3⁄4 ton flatbed shipped all the way from Ontario. No longer would a McCormick-Deering tractor pulling a wagon be our only family outing vehicle.
The red Chevy doubled as a farm truck and family car. It blended memories of farm work with trips to movies in Enderby, picnics at Mara Lake, vegetable shopping at the huge Chinese vegetable farms in Armstrong, and fruit picking trips to Oyama orchards. As kids, my siblings and I always rode on the deck in the back, getting bug-smacked if we stood and butt-bruised from the rough gravel roads if we sat. Yet, most often, Dad was the only one in the cab. The joy of it all!
Perhaps the fond youthful memories contributed to the reason, but somewhere along life's early road, I became a Chevy man. Unfortunately, working weekends and summer breaks at local sawmills during high school years didn't provide enough in monetary savings for a dreamy Corvette or even a Corvair Monza Spyder. So after graduation, when I left home for a career in Ontario in the very first vehicle I ever purchased, I had to settle for a brand new 1962 green Corvair Custom 500 from Vernon Motor Products. Despite later criticisms by Ralph Nader, it served me well and was never a problem.
Since retiring to Vernon in 1996 I have purchased four Chevy pickups from Bannister as well as a Malibu for my wife, Myra – the most recent being a 2019 Silverado Crew Cab this past January. I might also add that both Myra and I had the honour of meeting the owner (at the time) and Business Award winner Lyn Bannister, who took the time to come and chat with us during one of our car-buying experiences.
The purpose of this letter is to acknowledge the efforts of your polite and dedicated staff who tend to ease much of the stress during vehicle purchasing sessions. Myra and I have always been made to feel welcome at your facility and, over the past two decades, we have come to know that your people are always ready and willing to take care of any of our vehicle problems, concerns, and service requirements to our satisfaction.
Specifically, I would like to bring to your attention three front line members that we have dealt with the longest and the most.
Firstly is Brad Nakucyj, General Sales Manager, whom we have known since he joined Bannister and sold us our first vehicle from your dealership. Since that “first buy” and with all subsequent vehicle sales, Brad has always been able to resolve any stalemated problems or concerns to our satisfaction while maintaining his commitment and loyalty to Bannister and GM. His “after-sales” interest in, and concerns with, previous customers continues long after the ink on the sales contract is dry. Such follow-up certainly entices a desire (and did) to maintain a connection when future vehicle considerations arise. We also congratulate him on the position he has attained within your organization.
Secondly is the smiling salesperson, Rob McLaren, we always try to beat to the front door. Being most frequently recognized for attaining the position of Salesperson of the Month is hardly surprising. Rob adds a personal touch long after a sale is made. Sometimes to follow up on a concern a customer may have, but sometimes it is just to “touch base” with former customers. As it has been said so many times before, “It's the little things that count.”
Thirdly, I'd like to mention long-time Service Advisor Barry Shaw. Friendly and courteous, his processing skills have vehicle service customers booked in, well-informed, and into the shuttle vehicle with driver Don in record time.
Due to these unprecedented times, I haven't been able to drive my Silverado as much as I had planned. However, every time I look in her direction I still get the feeling of wanting to “get up and go.” Thanks to everyone involved in my latest vehicle purchase, including Assistant Sales Manager, Chris Beaton and Finance Manager Theresa Laduke.
Myra and I sincerely appreciate the coordinated efforts of Bannister personnel that keep us driving our Chevrolets into our twilight years.
- Andrew F. Maksymchuk